Summary
Overview
Work History
Education
Skills
Total Experience
KPI Parameters
Personal Information
Languages
Disclaimer
Timeline
Generic
Boppudi Shankar

Boppudi Shankar

Vijayawada

Summary

Looking forward a challenging and suitable assignment which gives career satisfaction and thus Play a modest role for the betterment of the Organization and self-development.

Experience of Summary: 11 years in Consumer Electronics 10 Years in ware house and Dispatch

Overview

21
21
years of professional experience

Work History

Service Manager

Royaloak incorporation private limited
06.2024 - Current

Area Service Manager

Reliance retail LTD
07.2021 - 09.2023
  • Recruited, trained, coached and mentored new technicians to ensure they had the necessary skills to meet job requirements.
  • Investigated potential problems reported by customers related to product malfunction or defects.
  • Monitored inventory levels of parts and supplies needed for service repairs.
  • Developed and implemented strategies to improve customer satisfaction levels, resulting in increased sales and profits.

State Service Manager

TCL India PVT LTD
Vijayawada
09.2019 - 06.2021
  • Taking entire AP service operations with 18 Franchisees
  • Handled over all call load 6000+ and achieve all targets given by company
  • Performance Reviewed every Quarter and make changes accordingly

AP- Service Manager

Cruise Appliance PVT LTD
07.2018 - 08.2019
  • Exclusive AC

Area Service Manager

Panasonic India PVT Ltd
09.2013 - 06.2018
  • All products Include Mobiles

Dispatch in charge

Eenadu Newspaper (Telugu Daily)
09.2003 - 08.2013
  • Leading 21 members team as a leader
  • Handling two Districts dispatches
  • Follow-up with transporters for right time delivery to Agents
  • Co-ordinate with team and get best results
  • Daily reports prepare and submit to branch manager
  • Frequently touch with agents and division in charges

Education

DECE -

Government Polytechnic, Hyderabad
01.2002

SSC -

Z.P.High School (Dharmaram)
01.1999

Skills

  • PGDCA from Rajeev Yuvashakti institute Nizamabad

Total Experience

11 years, 10 Years

KPI Parameters

Installations within TAT

Repair and PMS calls with in TAT

MSL Audit

Engineer Evaluation- Meetings and Improvement plan

Revenue Targets

NPS- Customer satisfaction

Dealer Satisfaction- Clearance

Personal Information

  • Father's Name: Krishna Murthy
  • Date of Birth: 08/15/1984
  • Nationality: Indian
  • Marital Status: Married

Languages

English, Telugu and Hindi

Disclaimer

I B. Shankar hereby declare that the details furnished above are true and correct to the best of my knowledge.

Timeline

Service Manager

Royaloak incorporation private limited
06.2024 - Current

Area Service Manager

Reliance retail LTD
07.2021 - 09.2023

State Service Manager

TCL India PVT LTD
09.2019 - 06.2021

AP- Service Manager

Cruise Appliance PVT LTD
07.2018 - 08.2019

Area Service Manager

Panasonic India PVT Ltd
09.2013 - 06.2018

Dispatch in charge

Eenadu Newspaper (Telugu Daily)
09.2003 - 08.2013

DECE -

Government Polytechnic, Hyderabad

SSC -

Z.P.High School (Dharmaram)
Boppudi Shankar