Boopathy D

Performed end-to-end KYC and Due Diligence for entity clients across EMEA & CSBB segments in line with US Patriot Act and AML/BSA regulations.

Managed customer onboarding by reviewing documents, validating client information, and conducting risk assessments for new and existing clients.

Conducted sanctions, PEP, and adverse media screening using tools like LexisNexis, government websites, and other AML-approved sources.

Identified discrepancies in client data and escalated high-risk cases to Compliance teams to mitigate financial crime risk.

Updated client records, maintained audit trails, and ensured documentation met internal policies and global regulatory standards.

Supported KYC remediation projects to clear backlogs, improve data quality, and meet SLA and quality targets consistently.

Performed end-to-end KYC and client due diligence (CDD/EDD) for Individual customers across Mass Market Retail, Higher Affluence, Private Client, and Ultra High Net Worth segments.
Managed periodic client review and refresh activities, ensuring regulatory compliance and timely completion within prescribed TAT.
Conducted Name Batch Screening, sanctions screening, PEP checks, and adverse media reviews to identify potential financial crime risks.
Handled HRAC overlay reviews, Material Change Events (MCE), and KYC uplift processes in line with updated regulatory requirements.
Assessed customer risk profiles and applied enhanced due diligence measures for high-risk customers.
Reviewed and validated customer documentation including identity proof, address verification, source of funds, and income details.
Identified red flags, unusual patterns, and risk indicators, escalating suspicious findings to Compliance teams as required.
Ensured adherence to AML policies, global regulatory standards, and internal compliance frameworks.

.Managed end-to-end credit card account maintenance operations for SEARS customers, ensuring high accuracy and compliance with banking policies.
.Handled day-to-day customer service requests including account updates, transaction queries.
.Provided non-voice customer support through email and online communication channels, ensuring professional and timely query resolution.
.Worked extensively on banking systems and applications including RPLID, FDR, KANA, G360, and other credit card servicing platforms.
.Resolved Account related discrepancies within defined TAT and SLA timelines.
.Maintained high productivity and accuracy levels while meeting team performance metrics and service benchmarks.
.Acted as a key team member handling critical and escalated end-to-end customer queries, ensuring customer satisfaction.
.Performed account validation, data verification, and system updates to maintain integrity of customer information.
.Demonstrated strong knowledge of credit card lifecycle, account maintenance processes, transaction monitoring, and customer servicing standards.
.Consistently achieved quality scores and compliance metrics while balancing productivity and risk controls.
.Contributed to smooth processing of high-volume transactions in a fast-paced banking operations environment.