Brad Budhiraj Upadhayaya
QA Manager - (Client Delivery)
Pune District,Maharashtra
Summary
Recruitment QA and Delivery professional with deep experience in RPO operations and client delivery. Specialize in aligning recruitment processes with client expectations, ensuring quality, consistency, and scalable hiring outcomes. Currently working as a QA Manager (Client Delivery), Partner closely with clients to define recruitment processes, set KPIs, and drive quality across delivery teams. I lead and support Team Leads and ATLs, monitor performance metrics, and implement continuous improvement initiatives. With a strong background as a Team Lead and Senior Recruiter, I bring end-to-end RPO expertise across IT, Healthcare, Sales, and Non-IT hiring, supporting both high-volume and specialized roles.
Overview
7
7
years of professional experience
Work History
QA Manager - (Client Delivery)
Qualified Recruiter, LLC
Pune District, Maharashtra
11.2025 - Current
- Worked closely with clients to understand expectations.
- Create and implement recruitment processes based on client requirements.
- Set clear quality KPIs and ensure teams meet defined benchmarks.
- Manage and support Team Leads and Assistant Team Leads on quality and process adherence.
- Review resumes, submissions, and workflows to maintain quality standards.
- Provide feedback and coaching to improve recruiter performance.
- Address quality issues and drive continuous improvement.
- Recruitment Process Outsourcing | Driving Quality, Client Expectations & Scalable Hiring Delivery
Team Lead - Recruitment
Qualified Recruiter, LLC
Pune District, Maharashtra
07.2023 - 11.2025
- Worked as an RPO Team Lead supporting multiple staffing clients across IT, Healthcare, Manufacturing, and Non-IT domains.
- Managed client requirements and ensured timely delivery against hiring targets.
- Led and mentored recruiters, helping them improve sourcing strategies and candidate quality.
- Assisted recruiters with Boolean searches, sourcing techniques, and understanding job requirements.
- Helped onboard and train new recruiters on processes and tools.
- Reviewed daily and weekly performance metrics, submissions, and interview pipelines.
- Coordinated with QA Managers to align priorities and understand client expectations.
- Ensured process adherence, quality standards, and consistent communication across teams.
- Recruitment Process Outsourcing | Driving Quality, Client Expectations & Scalable Hiring Delivery
Assistant Team Lead - Recruitment
Qualified Recruiter, LLC
Pune District, Maharashtra
07.2022 - 07.2023
- Supported the Team Lead in delivering RPO services for multiple staffing clients.
- Monitored recruiter activity, submissions, and pipeline status.
- Supported the Team Lead with administrative tasks, reporting, and coordination.
- Acted as a point of contact for recruiters to resolve day-to-day challenges.
- Contributed to process improvements and productivity enhancements within the team.
- Recruitment Process Outsourcing | Driving Quality, Client Expectations & Scalable Hiring Delivery
Senior Recruiter
Qualified Recruiter, LLC
Pune, Maharashtra
04.2021 - 07.2022
- Recruitment Process Outsourcing | Driving Quality, Client Expectations & Scalable Hiring Delivery
Senior Corporate Recruiter
Farmers Insurance
06.2025 - 11.2025
- Hiring for Sales roles in the Indemnity line across Phoenix, Kansas City, and Grand Rapids.
- Supported bulk hiring for Sales roles in the Indemnity line across Phoenix, Kansas City, and Grand Rapids.
- Managed high-volume hiring batches with a focus on speed, quality, and compliance.
- Recruited candidates with call center and customer service backgrounds, with training provided by the client.
- Worked closely with hiring teams to meet aggressive ramp-up goals and business timelines.
Senior Recruiter
Solving IT
Chicago, Illinois
04.2021 - 03.2025
- Experienced Full-Cycle Recruiter with a strong background in sourcing, and screening top talent across IT, Healthcare, and Non-IT roles.
- Skilled in managing the complete recruitment lifecycle, from understanding client requirements to closing offers, while ensuring an excellent candidate experience.
- ATS & VMS Expertise: Hands-on experience using Salesforce and Ceipal as Applicant Tracking Systems, and Fieldglass as a Vendor Management System to streamline hiring processes.
- MSP & Client Partnerships: Successfully partnered with multiple MSP clients including HCSC (BCBSIL), Walgreens, TransformCo, and CME, consistently delivering on high-volume and niche hiring needs.
Sr. Technical Recruiter
Dash Technologies Inc
Columbus, Ohio
11.2020 - 03.2021
- Responsible for whole recruitment life cycle.
- Understanding the client requirement.
- Responsible for posting jobs on Zip Recruiter and indeed.
- Making appropriate key strings and searching on various job portals like Career Builder, Monster, Dice and LinkedIn.
- Closing candidates with proper skill sets, negotiating rates with them.
- Submitting resumes to client on VMS (Fieldglass).
- Scheduling of interviews and assisting with the on-boarding process.
- Working on IT and NON-IT Requirements of US based clients on W2, C2C and reported to Associate Recruitment Manager and helped them close the client requirements by submitting quality candidates.
Talent Acquisition Specialist
Generis Tek Inc
Chicago, Illinois
02.2020 - 11.2020
- Responsible for whole recruitment life cycle.
- Understanding the client requirement.
- Responsible for posting jobs on Zip Recruiter and indeed.
- Making appropriate key strings and searching on various job portals like Career Builder, Monster, Dice and LinkedIn.
- Closing candidates with proper skill sets, negotiating rates with them.
- Submitting resumes to client on VMS (Fieldglass).
- Scheduling of interviews and assisting with the on-boarding process.
- Working on IT and NON-IT Requirements of US based clients on W2, C2C and reported to Associate Recruitment Manager and helped them close the client requirements by submitting.
- Generis Tek is a boutique IT/Professional staffing based in Chicagoland. We offer both Contingent Labor & Permanent placement services to several Fortune 500 clients Nationwide.
Talent Discovery Specialist
TalentRupt Inc.
New York City
03.2019 - 02.2020
- Responsible for whole recruitment life cycle.
- Understanding the client requirement.
- Responsible for posting jobs on Zip Recruiter and indeed.
- Making appropriate key strings and searching on various job portals like Career Builder, Monster, Dice and LinkedIn.
- Closing candidates with proper skill sets, negotiating rates with them.
- Submitting resumes to client on VMS (Fieldglass).
- Scheduling of interviews and assisting with the on-boarding process.
- Working on IT and NON-IT Requirements of US based clients on W2, C2C and reported to Associate Recruitment Manager and helped them close the client requirements by submitting quality candidates.
Education
Master of Business Administration - MBA - Human Resources Management and Services
Savitribai Phule Pune University
03.2024
Bachelor of Commerce - Business/Commerce, General
Savitribai Phule Pune University
01.2019
Skills
- Recruitment Process Outsourcing
- End-to-End Recruitment Lifecycle
- Client Delivery
Timeline
QA Manager - (Client Delivery)
Qualified Recruiter, LLC
11.2025 - Current
Senior Corporate Recruiter
Farmers Insurance
06.2025 - 11.2025
Team Lead - Recruitment
Qualified Recruiter, LLC
07.2023 - 11.2025
Assistant Team Lead - Recruitment
Qualified Recruiter, LLC
07.2022 - 07.2023
Senior Recruiter
Qualified Recruiter, LLC
04.2021 - 07.2022
Senior Recruiter
Solving IT
04.2021 - 03.2025
Sr. Technical Recruiter
Dash Technologies Inc
11.2020 - 03.2021
Talent Acquisition Specialist
Generis Tek Inc
02.2020 - 11.2020
Talent Discovery Specialist
TalentRupt Inc.
03.2019 - 02.2020
Master of Business Administration - MBA - Human Resources Management and Services
Savitribai Phule Pune University
Bachelor of Commerce - Business/Commerce, General
Savitribai Phule Pune University