BRAJ TIWARY
Bangalore
Summary
Detail-Oriented and dedicated professional with extensive experience in the Know Your Customer (KYC) domain from Last 2 Years.
Overview
3
3
years of professional experience
Work History
Customer Experience Executive
Edunetwork Pvt. Ltd.
Banglore
06.2023 - 01.2024
- Conducted thorough verification of customer documents & to ensure authenticity and compliance.
- Provided prompt and professional responses to customer inquiries regarding the KYC process and required documentation.
- Accurately maintained and updated customer records in the company's database, ensuring all information was current and correctly documented.
- Ensured all KYC processes complied with regulatory requirements and internal guidelines to Minimize risk.
Assistant Executive Customer Service
iENERGIZER IT SERVICES PVT. LTD
Banglore
02.2022 - 12.2022
- Process ( ZEST MONEY ) • Back-end Operations. || KYC & Loan DISBURSMENT ||
- Compare the shared details with the customer dashboard to ensure accuracy and identify any discrepancies.
- Conduct thorough analysis and investigation to identify fraudulent activities by scrutinizing provided bank details.
- Evaluate the customer's creditworthiness by checking their CIBIL.
- Examine the latest bank statements to verify the accuracy of financial information provided and identify any irregularities.
- Tools: Retool ,Salesforce, Mambu.
Executive
RESELLMALL TECHNOLOGIES PVT.LTD.
Banglore
10.2020 - 06.2021
- Managed all aspects of customer order fulfillment including tracking shipments, resolving discrepancies, ensuring timely deliveries and providing follow-up communication with customers.
- Researched customer complaints related to order fulfillment delays or quality issues.
- Processed returns and refunds according to established guidelines.
Education
Bachelor of Computer Applications -
Indira Gandhi National Open University
Banglore01-2021
High School Diploma -
R.D. Tata Technical Education Center,N.T.T.F
Jamshedpur,Jharkhand07-2015
Skills
- Microsoft Office
- Risk Assessment
- Analytical Skills
- Customer Service
Timeline
Customer Experience Executive
Edunetwork Pvt. Ltd.
06.2023 - 01.2024
Assistant Executive Customer Service
iENERGIZER IT SERVICES PVT. LTD
02.2022 - 12.2022
Executive
RESELLMALL TECHNOLOGIES PVT.LTD.
10.2020 - 06.2021
Bachelor of Computer Applications -
Indira Gandhi National Open University
High School Diploma -
R.D. Tata Technical Education Center,N.T.T.F
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