BRAJESH KUMAR
Sr. IT Engineer
Jaipur
Summary
Experienced IT Engineer with a proven track record of delivering results. Specializes in identity governance, license optimization, and IT infrastructure management, with over 6 years of expertise in these areas. Skills include streamlining access for a diverse user base of over 500 individuals, resolving complex application issues, and enhancing system security. Holds certifications in Microsoft Azure (AZ-104, AZ-900) and possesses a strong understanding of the ITIL framework.
Overview
8
8
years of professional experience
2014
2014
years of post-secondary education
3
3
Certifications
Work History
IT Support Engineer
Allied Digital Services Ltd
11.2021 - Current
- Company Overview: JV with Accenture | Project: Vedanta Cairn Oil & Gas Limited
- Managed identity lifecycle for 500+ employees, reducing access-related tickets by 40% via automated workflows
- Optimized software license allocation for 20+ applications, cutting costs by 15% through proactive audits
- Resolved 100+ critical business application incidents (SAP, Adobe) with 98% SLA compliance
- Spearheaded Azure AD integration, enhancing cross-departmental collaboration and security
- Monitored 50+ weekly service tickets using Symphony AI Summit, achieving 95% resolution rate
- JV with Accenture | Project: Vedanta Cairn Oil & Gas Limited
IT Support Engineer
Renovision Automation Pvt Ltd
09.2018 - 10.2021
- Company Overview: JV with Wipro | Project: Vedanta Cairn Oil & Gas Limited
- Reduced recurring system vulnerabilities by 30% through quarterly security audits
- Deployed 200+ software updates across 10+ sites, ensuring 100% compliance with IT policies
- Trained 150+ end-users on cybersecurity best practices, minimizing phishing incidents by 25%
- Streamlined ticket resolution by 20% using BMC Remedy for incident tracking
- JV with Wipro | Project: Vedanta Cairn Oil & Gas Limited
Junior IT Support Specialist
Ienergizer IT Services Pvt Ltd
01.2017 - 01.2018
- Automated IT asset tracking for 500+ devices, improving inventory accuracy by 35%
- Assisted in migrating 300+ users to Office 365, completing the project 2 weeks ahead of schedule
Education
Post Graduate Diploma - Information Technology
Government Polytechnic Ghaziabad
Diploma - Computer Hardware & Networking
HCL-CDC Etawah
Bachelor of Arts - English Literature
KKDC Etawah
Skills
ID & Access Management: Azure AD
undefinedCertification
Microsoft Certified: Azure Administrator (AZ-104), 12/31/25
Timeline
IT Support Engineer
Allied Digital Services Ltd
11.2021 - Current
IT Support Engineer
Renovision Automation Pvt Ltd
09.2018 - 10.2021
Junior IT Support Specialist
Ienergizer IT Services Pvt Ltd
01.2017 - 01.2018
Diploma - Computer Hardware & Networking
HCL-CDC Etawah
Bachelor of Arts - English Literature
KKDC Etawah
Post Graduate Diploma - Information Technology
Government Polytechnic Ghaziabad
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