BRAJESH Rajak
Samastipur
Summary
Dynamic and results-driven professional with extensive experience at The Hotel, excelling in customer service and team leadership. Proven ability to enhance dining experiences through effective table management and drink preparation. Committed to training staff and implementing strategies that elevate service standards and customer satisfaction.
Overview
8
8
years of professional experience
4042
4042
years of post-secondary education
1
1
Certification
Work History
Captain
The great Mithila hotel
Madhubani
06.2024 - Current
Senior Food and Beverage Captain
The great Mithila hotel
Madhubani
06.2024 - Current
- Trained new waitstaff on menu items and customer service protocols.
- Coordinated table assignments and reservations for efficient floor management.
- Handled customer inquiries and resolved issues promptly to enhance experience.
Captain & supervisor
Iora del mar hotel
Goa
12.2022 - 03.2024
- Coordinated with other department supervisors to ensure smooth workflow and project alignment.
- Trained new employees on company policies and procedures.
- Created new strategies for improving customer service standards within the organization.
- Supervised dining room staff to ensure quality service and customer satisfaction.
- Trained new waitstaff on menu items and customer service protocols.
- Supervised wait staff to ensure efficiency and accuracy in order taking and delivery of food items.
- Demonstrated knowledge of drink recipes and techniques to patrons.
- Greeted customers and provided excellent customer service.
Steward
Hotel sea princess
Mumbai
06.2022 - 11.2022
- Filled trays with food, utensils, napkins and condiments to provide diners with meals and accessories.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Participated in ongoing training to enhance job skills and knowledge.
- Resolved guest complaints to maintain complete customer satisfaction.
- Filled and served various beverages for customers.
- Greeted guests with friendliness and professionalism.
Steward
Hotel Shoolin Grand
Guwahati
06.2018 - 10.2019
- Personally welcomed guests and helped find most suitable offerings through effective questioning.
- Filled trays with food, utensils, napkins and condiments to provide diners with meals and accessories.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
Education
Basic
ATP COMPUTER
01.2024 - 04.2024
NIOS
Guwahati , Indian Raghunath Chaudhary High School
Guwahati , Indian Skills
- Customer service
- Table management
- Drink preparation
- Menu knowledge
- Team leadership
- Time management
- Table setting
- Food and beverage expertise
- Order taking
Languages
Maithili
First Language
Hindi
Advanced (C1)
C1
English
Beginner (A1)
A1
Maithili
Intermediate (B1)
B1
Assamese
Elementary (A2)
A2
Nepali
Beginner (A1)
A1
Certification
I got a restuarant supervisor certificate in IORA DEL MAR at Goa.
Affiliations
I have done Bartending at Goa .
Timeline
Captain
The great Mithila hotel
06.2024 - Current
Senior Food and Beverage Captain
The great Mithila hotel
06.2024 - Current
Basic
ATP COMPUTER
01.2024 - 04.2024
Captain & supervisor
Iora del mar hotel
12.2022 - 03.2024
Steward
Hotel sea princess
06.2022 - 11.2022
Steward
Hotel Shoolin Grand
06.2018 - 10.2019
NIOS
Raghunath Chaudhary High School