Brandon Hawn
Lowell
Summary
Experienced Technical Support Engineer with a strong background in Linux systems, VMware technologies, and network troubleshooting. Skilled in log analysis, performance issue resolution, and disaster recovery configuration, ready to leverage expertise in supporting and optimizing technical operations. Eager to contribute to a team-focused environment and drive customer satisfaction.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Technical Support Engineer 1
Pure Storage
Lehi
08.2022 - 01.2024
- Worked on the Flash Array team which encompasses all aspects of the product both hardware and software
- Analyzed logs for Linux filesystem, Flash Array core and VMware vCenter for hardware replacements, software issues, performance problems and severity 1 outages to go from problem statement to root cause analysis in order to meet the customer's agreed upon SLA
- Worked closely with the senior VMware SME to start building a team consisting of myself and others to solely work VMware cases to take stress and pressure off others as VMware cases were far more complex
- Configured asynchronous and synchronous replication for customers for disaster recovery which entailed confirming that the customer's bandwidth, latency and network configurations at the very least met our minimum requirements
- Documented new issues with details, logs and screenshots to create a KB or present a new bug/escalation to the engineering team via Esczilla, Bugzilla or Jira
- Technologies: Ubuntu Linux CLI, vi, VMware vCenter, VMwae vSphere and Pure Storage Flash Array
Technical Support Engineer 2
Dell Technologies
Draper
06.2015 - 08.2022
- Worked on the Avamar Backup Appliance Team with specialization in server sided hardware issues as well as VMware/Non-Windows client backups and restores
- Analyzed and parsed logs for Linux filesystem, Avamar core and VMware vCenter for performance issues, field engineer hardware replacements and outages for severity 1 cases to move from problem statement to root cause analysis in order to meet the customer's agreed upon SLA
- Often accepted more challenging cases consisting of government dark site troubleshooting over the phone or complete hardware replaces and rebuilds to take pressure off other teammates as well as challenge myself
- Created and optimized one liner commands for myself and the team to more efficiently parse through logs and find errors
- Assisted new team members with cases as needed to provide first hand experience not only with the technical aspects of the product but also the proper communication with the customer
- Documented new issues with details, logs and screenshots to create a KB or present a new bug/escalation to the engineering team via Esczilla, Bugzilla or Jira
- Technologies: SUSE Linux CLI, vi, VMware vCenter, Avamar, Perl
Security Engineer Project
Neumont College Of Computer Science
Salt Lake City
06.2014 - 07.2014
- Setup and configured a virtualized SecurityOnion Linux box with Snort
- Setup and configured a virtualized Windows Server 2012 R2 box with the KFSensor Honeypot
- Mirrored the firewall port on the switch to a pass-through port on our blade chassis
- Trained the IDS once completely setup and configured
- Tested against the Honeypot to ensure full functionality
- Technologies: Windows Server 2012 R2, VMware, ESXi 5.5, Compellant SAN, Dell Blade Chassis M1000E, Security Onion Linux, SNORT, KFSensor, Cisco Switch and Cisco ASA
Network Engineer Project
Neumont College Of Computer Science
Salt Lake City
06.2014 - 07.2014
- Configured and documented full network structure within the lab
- Configured and documented all software being used on the network for the company
- Configured each piece of hardware(firewall, servers, intranet etc)
- Successfully presented network project to judging panel of professionals in the IT industry
- Technologies: Microsoft SharePoint, Microsoft Exchange, Spiceworks, Windows Server 2012, ESXi 5.5, VMware, Compellant SAN, Dell Blade Center and Cisco ASA
Education
Bachelor of Science - Computer Information Systems
Neumont College of Computer Science
UT03-2015
Skills
- Technical troubleshooting
- Networking
- Log analysis
- Backup and recovery
- Flash storage technologies
- Automation and Scripting
Certification
- MCSA 2012
- Security +
- ISM
References
References available upon request.
Timeline
Technical Support Engineer 1
Pure Storage
08.2022 - 01.2024
Technical Support Engineer 2
Dell Technologies
06.2015 - 08.2022
Security Engineer Project
Neumont College Of Computer Science
06.2014 - 07.2014
Network Engineer Project
Neumont College Of Computer Science
06.2014 - 07.2014
Bachelor of Science - Computer Information Systems
Neumont College of Computer Science
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