Brett S. Hays
Fremont
Summary
Technically skilled problem‑solver with hands‑on experience in computer hardware, system troubleshooting, and emerging technologies. Known for methodical analysis, clear communication, and a calm, solutions‑focused approach in high‑pressure environments. Adept at diagnosing complex issues, optimizing processes, and improving team workflows. Brings strong people skills, a positive attitude, and a commitment to continuous learning and professional growth.
Overview
25
25
years of professional experience
Work History
Executive Director
Northeast Indiana Community Corrections
11.2003 - Current
- Directs operations of correctional facility, which functions 24/7, supervising and guiding assigned personnel, including analyzing workload, interviewing candidates, making hiring decisions, orienting new subordinates, planning and delegating work assignments, establishing specific work goals, training and motivating staff, determining significant changes in responsibilities, evaluating performance results, reviewing salaries, recommending personnel actions, keeping staff informed of organization developments, maintaining discipline, taking corrective action, and communicating and administering personnel programs.
- Manages and maintains the agency’s full technology infrastructure, including physical and virtual servers, domain controllers, DNS, Active Directory, network switches, firewalls, security platforms, camera server systems, and application/file servers. Provides ongoing support, troubleshooting, maintenance, patching, and upgrade implementation across all systems.
- Serves as the on call point of contact for all technology and program related emergencies, ensuring uninterrupted operations for a 24/7 facility and responding to system failures, security issues, and urgent technical needs at any time.
- Works directly with end users to identify issues, develop practical solutions, and provide hands on training, ensuring staff understand new systems, resolve problems quickly, and maintain consistent workflow
- Evaluates, tests, and selects electronic monitoring equipment for agency use, including assessing functionality, reliability, integration capabilities, and long term operational costs.
- Negotiates lease pricing and contract terms with electronic monitoring vendors to secure cost effective, scalable solutions aligned with agency needs.
- Works directly with vendors to integrate monitoring platforms with the statewide case management system, improving data flow, reducing manual workload, and optimizing officer routes to address the traveling salesman problem and increase home check efficiency.
- Supported and administered two separate office locations simultaneously, ensuring uninterrupted operations for approximately 24 employees. Maintains fully cloud synced file systems so staff in and away from the office always have access to current documents and case information.
- Collaborates with external vendors and service providers to enhance network security, evaluate new technologies, resolve complex issues, and ensure compliance with security standards and best practices.
- Designed and custom built the facility’s camera system, including hardware selection, configuration, integration with security platforms, and ongoing system administration.
- Deploys and configures mobile technology, including tablets and cell phones for surveillance officers, case managers, and correctional staff, enabling secure access to participant‑submitted schedules in the field and improving real‑time monitoring and compliance checks.
- Administers user accounts, permissions, and security policies within Active Directory and related identity management systems to ensure secure and reliable access control.
- Oversees endpoint management, including installing, replacing, configuring, and relocating personal computers and related hardware, and ensuring all devices meet security and operational standards.
- Develops and manages budget and grants, oversees Project Income fund, creates statistical reports. Monitors expenses and income, including collections of fees, reconciliation, approving claims, and presenting proposed budget.
- Conducts ongoing review and evaluation of facility operations, including researching trends and adjusting programming and policies as needed.
- Develops new programs, including researching and securing various funding streams, including overseeing grant application and administration. Prepares and submits reports for grants.
Internet Technician
Locl.net
09.2003 - 11.2003
- Generate enhanced HTML web pages based on PDF files
- Troubleshoot general/unique connection problems over the phone
- Extensive daily customer contact
Network Engineering Assistant/Computer Programmer
ITT A/CD
09.2001 - 05.2003
- Wrote Perl scripts for Linux and Unix environments
- Troubleshot PC hardware
- Designed, wrote, and troubleshot Perl scripts that collected various statistics from windows servers. Graphs were then generated and presented on the network services homepage
- Installed Linux on several systems and helped correctly configure NIS so the systems could use the existing usernames and passwords
- Successfully installed and configured SAMBA to work on a HP-UX 10.2 operating system
- Rewrote and repaired the license history Perl/C-Shell scripts to meet customer’s needs
- Wrote a Perl script to automatically backup files from three computers to a raid device
- Wrote a Perl script that used ftp to benchmark a new Cisco 6500 switch against a Cisco 5500 switch. Gigabit over fiber and 100 megabit over copper were tested
Education
Bachelors - Applied Management
Trine
Angola, IN12-2017
Associates of Computer Engineering Technology - undefined
Purdue
Fort Wayne, IN05-2002
High School Diploma -
Prairie Heights High School
Lagrange, IN05-1997
Skills
- Proficient with Windows 95/98/ME/2000/XP/VISTA/7/8/10/11
- Proficient with Windows Server 2012 R2/2016/2019
- Skilled with and can teach Microsoft Word, Excel, PowerPoint, Outlook and FrontPage
- Experienced in troubleshooting PC hardware/software
- Experienced in building desktops and servers
- Board relations
- Growth management
- Public speaking
- Budgeting and financial management
- Staff management
- Program management
- Policy formulation
Timeline
Executive Director
Northeast Indiana Community Corrections
11.2003 - Current
Internet Technician
Locl.net
09.2003 - 11.2003
Network Engineering Assistant/Computer Programmer
ITT A/CD
09.2001 - 05.2003
Associates of Computer Engineering Technology - undefined
Purdue
Bachelors - Applied Management
Trine
High School Diploma -
Prairie Heights High School