Brian Alvares
Navi-Mumbai
Summary
Experienced professional with a diverse background in banking and the automobile sector, seeking to transition into the cruise industry. Highly adaptable, with excellent customer service skills and a strong work ethic. Eager to bring a unique blend of financial expertise and operational knowledge to the dynamic environment of a cruise ship
Overview
8
8
years of professional experience
1
1
Certification
Work History
Priority Relationship Manager
Axis Bank Pvt Ltd.
10.2023 - Current
- Built strong relationships with clients through transparent communication and reliable support, fostering trust and loyalty
- Successfully managed entire client relationships, from initial onboarding through ongoing account management and support
- Demonstrated strong problem-solving skills and a commitment to delivering exceptional service to clients
- Implement strategies to retain existing clients while acquiring new clients through referrals and networking
- Excelled in negotiation, achieving favourable outcomes for both the clients and the organization
- Effectively handled high-pressure situations, ensuring client satisfaction and maintaining service quality.
Virtual Relationship Manager
IDFC First Bank Limited
06.2022 - 10.2023
- Proactively identified and resolved client issues, working closely with internal teams to ensure timely resolution
- Acted as a trusted advisor to clients, providing expert advice and guidance on investment strategies, market trends, and financial planning
- Educated and informed clients about the company's products, services, and offers, building strong relationships and trust
- Successfully managed end-to-end client relationships, from onboarding to ongoing account management and support
- Proactively monitored clients' portfolios to identify potential issues and opportunities, ensuring clients' investment objectives were met
- Collaborated effectively with cross-functional teams to deliver comprehensive solutions and enhance client satisfaction.
Senior Customer Service Associate, Amex Agent
Radius Global Solutions LLC.
08.2021 - 06.2022
- Provided exceptional customer service to clients by resolving any problems with their accounts, including invoices, billings, and payments
- Maintained meticulous records and documentation, ensuring accuracy and attention to detail in all customer interactions and account management tasks
- Demonstrated a deep understanding of client's products and services, and effectively communicated that knowledge to callers, educating them on how to use the products and services
- Consistently achieved high customer satisfaction scores, resulting in increased customer loyalty and retention
- Identified and escalated complex customer issues to senior management, providing recommendations for resolution and improving customer experience.
Customer Relationship Associate, Store Cards/ Credit Cards
Epicenter Technologies Private Limited
07.2020 - 07.2021
- Strong ability to communicate with customers in a professional, empathetic, and tactful manner to resolve account delinquency issues and ensure customer satisfaction
- Proficient in using various software and tools to manage and track collection activities, ensuring compliance with company policies and regulations
- Expertise in managing collection activities on delinquent accounts with a high level of proficiency and efficiency
- Proven track record of handling a high influx of inbound calls related to the collection of delinquent accounts.
Technician
NEELAM AUTOMOBILES PRIVATE LIMITED
09.2016 - 02.2018
- Strong ability to listen to customer complaints and diagnose issues based on their feedback, offering effective solutions to ensure customer satisfaction
- Highly proficient in using various tools, equipment, and software to diagnose and repair vehicles, ensuring compliance with industry standards and safety protocols
- Proficient in assessing and estimating all types of vehicle damage, ensuring accurate and timely reporting to customers
- Skilled in inspecting reports and providing detailed information to customers on the extent of vehicle damage and recommended repairs
- Demonstrated expertise in completing preventive maintenance services on vehicles, ensuring optimal performance and longevity.
Education
BMS - Marketing
St. Rock’s Degree College of Commerce & Science
Mumbai, India01.2021
Industrial Training Institutes - Mechanics And Repairers
St. Francis Private Industrial Training Institute
Mumbai, India01.2016
High School Diploma -
St. Rock’s Jr. College of Commerce And Science
Mumbai, India01.2014
S.S.C -
St. Francis D’ Assisi High School
Mumbai, India01.2012
Skills
- Client Relationship Management
- Attention to Detail
- Problem-solving aptitude
- Teamwork and Leadership
- Handle high-pressure situations
- Effective negotiation
- Complaint Handling
- Adaptability and Flexibility
Certification
- Standards of Training, Certification, and Watchkeeping (STCW)
- Training for Seafarers with Designated Security Duties (DSD)
- National Trade Certificate (Mechanic Motor Vehicle)
- The Fundamentals of Digital Marketing.
Personal Information
- Willing To Relocate
- Date of Birth: 08/04/95
Extracurricular Activities
- Traveling
- Listening to Music
- Photography
Timeline
Priority Relationship Manager
Axis Bank Pvt Ltd.
10.2023 - Current
Virtual Relationship Manager
IDFC First Bank Limited
06.2022 - 10.2023
Senior Customer Service Associate, Amex Agent
Radius Global Solutions LLC.
08.2021 - 06.2022
Customer Relationship Associate, Store Cards/ Credit Cards
Epicenter Technologies Private Limited
07.2020 - 07.2021
Technician
NEELAM AUTOMOBILES PRIVATE LIMITED
09.2016 - 02.2018
BMS - Marketing
St. Rock’s Degree College of Commerce & Science
Industrial Training Institutes - Mechanics And Repairers
St. Francis Private Industrial Training Institute
High School Diploma -
St. Rock’s Jr. College of Commerce And Science
S.S.C -
St. Francis D’ Assisi High School
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