Brian Millican
Knightstown
Summary
Detail-oriented Service Technician skilled in installation, repair, and troubleshooting. Proficient with power tools, enhancing customer satisfaction through efficient service and preventive maintenance.
Overview
27
27
years of professional experience
Work History
Service Technician
Assa Abloy Entrance Systems
Indianapolis, IN
06.2025 - Current
- Diagnosed and repaired malfunctioning door systems to ensure optimal functionality.
- Assisted in installation of automated entrance solutions, adhering to safety standards.
- Conducted routine maintenance checks on equipment, identifying potential issues proactively.
- Collaborated with team members to streamline service processes, enhancing efficiency.
- Utilized diagnostic tools to troubleshoot system failures effectively and efficiently.
- Participated in training sessions to enhance skills in new technologies and repair techniques.
- Explained diagnostic findings to customers and outlined repair or service options.
- Upgraded systems to latest technologies, ensuring clients' equipment operated at peak efficiency.
- Minimized return service calls, ensuring thorough and accurate service on first visit.
- Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
Service Technician
Automated Doors and Access
Indianapolis, IN
06.2022 - 06.2025
- Provided technical support to clients, addressing inquiries and resolving issues promptly.
- Maintained accurate records of service calls and repairs for tracking purposes.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Contributed to increased first-time fix rates by thoroughly diagnosing issues before initiating repairs or replacements.
- Stayed up-to-date on industry advancements through continuous learning initiatives, enhancing overall skillset and expertise.
Sign Installer
Greenfield Signs and Lighting
Indianapolis, IN
02.2015 - 06.2022
- Installed various types of signs, ensuring compliance with design specifications and safety standards.
- Operated installation tools and machinery, maintaining equipment for optimal performance and safety.
- Collaborated with clients to determine project requirements and provide tailored sign solutions.
- Led installation teams, coordinating workflows to enhance productivity and meet project deadlines.
- Conducted site assessments to evaluate conditions and ensure proper sign placement for maximum visibility.
- Improved client satisfaction by efficiently installing and maintaining high-quality signage for various businesses.
- Evaluated job sites before beginning work, identifying potential hazards or obstructions that could impact the installation process.
- Effectively managed multiple concurrent assignments while maintaining a high level of attention to detail and adherence to quality standards.
- Maintained a safe working environment by adhering to industry best practices and safety regulations during sign installations.
- Enhanced team productivity by effectively coordinating tasks and managing resources for sign installation projects.
Team Leader
Stanley Black and Decker
Greenfield, IN
01.2010 - 02.2015
- Led cross-functional teams to enhance product quality and operational efficiency.
- Developed and implemented process improvements to streamline production workflows.
- Mentored junior staff, fostering skill development and adherence to safety protocols.
- Collaborated with management to establish strategic goals for team performance.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
Machine Operator
Roll Coater
Greenfield, IN
07.1999 - 01.2010
- Operated advanced roll coating machinery to ensure precise application of coatings.
- Monitored production quality to maintain high standards and minimize defects.
- Trained new operators on machinery setup and safety protocols for efficient workflow.
- Conducted routine maintenance on equipment to enhance operational efficiency and reduce downtime.
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
- Operated various types of machinery, contributing to the successful completion of diverse projects.
- Set up and ran machinery to produce exceptional products for industrial needs.
- Streamlined workflow by maintaining a clean and organized workstation, adhering to safety protocols.
- Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
- Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
- Adhered to strict quality control measures, guaranteeing consistent product output that met or exceeded customer expectations.
- Performed preventative maintenance tasks consistently which resulted in fewer breakdowns requiring costly repairs.
Education
High School Diploma -
Greenfield Central High School
Greenfield, IN01-1997
Skills
- Installation and repair
- Attention to detail
- Preventive Maintenance
- Customer service
- Work with minimal supervision
- Valid Driver's license
- Punctual and reliable
- Troubleshooting skills
- Power tool proficiency
- Repair techniques
- Documentation and reporting
- Equipment troubleshooting
Timeline
Service Technician
Assa Abloy Entrance Systems
06.2025 - Current
Service Technician
Automated Doors and Access
06.2022 - 06.2025
Sign Installer
Greenfield Signs and Lighting
02.2015 - 06.2022
Team Leader
Stanley Black and Decker
01.2010 - 02.2015
Machine Operator
Roll Coater
07.1999 - 01.2010
High School Diploma -
Greenfield Central High School