Brianna Edwards
West Lakes
Summary
Professional with strong background in providing exceptional customer service in high-pressure environments. Adept at ensuring passenger safety and comfort, with focus on team collaboration and adaptability to changing needs. Skilled in conflict resolution, communication, and emergency response procedures. Reliable and results-driven, consistently meeting and exceeding employer expectations.
Overview
8
8
years of professional experience
Work History
Cabin Crew
Alliance Airlines
01.2022 - Current
- Delivered exceptional customer service to passengers, ensuring a comfortable flight experience.
- Conducted safety demonstrations and pre-flight checks to maintain compliance with aviation regulations.
- Assisted in managing cabin inventory and supplies, optimizing resource utilization during flights.
- Collaborated with team members to resolve passenger issues promptly and effectively.
- Monitored cabin environment and addressed passenger needs throughout the flight duration.
- Participated in emergency drills and safety training, reinforcing preparedness for in-flight incidents.
- Managed challenging situations calmly and professionally, such as handling unruly passengers or addressing flight delays.
- Enhanced customer satisfaction by providing exceptional in-flight service and addressing passenger concerns promptly.
Technical Records Assistant
Cobham Aviation Services
01.2021 - 2022
- Organized and maintained technical records with attention to detail.
- Assisted in data entry and verification for accuracy and compliance.
- Developed efficient filing systems to streamline record retrieval processes.
- Collaborated with team members to ensure timely updates of technical documentation.
- Conducted routine audits of records to ensure completeness and adherence to standards.
Fast Food Worker
Oporto
01.2020 - 2021
- Delivered exceptional customer service in fast-paced environment.
- Operated cash register accurately, managing transactions efficiently.
- Prepared and assembled food orders according to quality standards.
- Maintained cleanliness and organization of workstations and dining areas.
- Collaborated with team to ensure timely order fulfillment during peak hours.
- Followed safety procedures to maintain food quality and hygiene standards.
- Resolved customer complaints effectively, enhancing overall satisfaction.
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
Shop Assistant
Mobil X Convenience
01.2018 - 01.2021
- Assisted customers with product selections, enhancing overall shopping experience.
- Maintained accurate inventory records, ensuring stock availability and organization.
- Operated point-of-sale systems efficiently, processing transactions swiftly and accurately.
- Trained new staff on store policies and customer service best practices.
- Implemented merchandising strategies to optimize product displays and increase sales appeal.
- Collaborated with team members to streamline daily operations and improve workflow efficiency.
Education
Tatachilla Lutheran College
McLaren Vale01.2020
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Seaford Rise
Seaford Rise, SA01.2010
Skills
- Customer assistance
- Reliability and punctuality
- Equipment monitoring
- Cultural sensitivity
- Safety awareness
- Initiative-taking
- Complaint handling
- Food and beverage service
- Grooming and personal hygiene
- Jet lag management
References
- Beau, Slattery, Cabin Crew Checker and Trainer, 0401 580 557, Alliance Airlines
- Michelle, Burt, House Captain, 0418 808 154, Cardijn College
- Greg, Toole, Captain, 0412 740 300, Alliance Airlines
Timeline
Cabin Crew
Alliance Airlines
01.2022 - Current
Technical Records Assistant
Cobham Aviation Services
01.2021 - 2022
Fast Food Worker
Oporto
01.2020 - 2021
Shop Assistant
Mobil X Convenience
01.2018 - 01.2021
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Seaford Rise
Tatachilla Lutheran College