Brijal Prajapati
Ahmedabad
Summary
Dynamic professional with expertise in customer service, loan processing, and compliance monitoring. Proven ability to enhance branch operations and resolve inquiries efficiently, driving customer satisfaction and operational excellence.
Overview
8
8
years of professional experience
Work History
Assistant Manager
HDFC Bank
Mehsana
12.2021 - 05.2023
- Facilitated effective resolution of customer inquiries and complaints for team members.
- Coordinated customer service activities and staff schedules to optimize branch efficiency.
- Monitored compliance with banking regulations and internal policies consistently.
- Resolved customer service inquiries and complaints promptly to ensure customer satisfaction.
- Maintained up-to-date knowledge of company products and services.
- Compiled reports on sales trends, inventory levels, and financial data to inform management decisions.
- Managed daily cash flow and balanced cash drawers to maintain accuracy.
Micro Housing Finance Corporation
Sr. Disbursment Officer
Ahmedabad
06.2018 - 01.2019
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Verified loan applications for completeness and accuracy of information.
- Processed and tracked applications for loan disbursement.
- Approved or denied loan applications and explained reasoning behind decisions.
- Communicated effectively with customers throughout each step of the loan process.
Tatva Techno Ventures LLP
Operation Executive (Credit Officer)
Ahmedabad
11.2016 - 05.2018
- Enhanced customer satisfaction through effective problem resolution with knowledgeable, friendly service.
- Performed credit analysis on customer accounts, ensuring accurate evaluation of financial stability.
- Interpreted documentation to make informed decisions.
- Recommend loan approvals or denials as well as limits.
- Monitor daily credit operations and mentor junior officers.
- Continually update regulatory and banking knowledge through training.
- Communicated with clients to gather necessary documentation.
- Evaluated financial information to determine borrower eligibility and inform lending decisions.
- Managed loan files and maintained organized records.
Axis Bank
Credit Officer
Ahmedabad
06.2015 - 10.2016
- Analyzed loan applications and supporting documents to determine eligibility for approval.
- Submitted loan applications to underwriting department for review and approval process.
- Ensured compliance with regulatory requirements throughout processing.
- Developed strong relationships with lenders and clients for efficient processing.
- Communicated with customers via telephone or email to obtain additional documentation required for loan processing.
- Monitored progress of each loan application from start to finish ensuring timely completion.
- Updated customers regularly on status of their loans throughout the processing period.
Education
MBA - Banking And Finance
Kalol Institute Of Research Center
Gujarat05-2021
Bechelor of Engineering - Information Technology
Sabar Institute of Technology
Gujarat06-2015
Diploma Engineering - Information Technology
Atul Polytechnic
Gujarat06-2012
Skills
- Retail banking
- Credit analysis
- Financial assessment
- Regulatory knowledge
- Data reporting and documenting
- Operations management
- Sales support
- Relationship management
- Decision-making
- Time management
- Customer service
Languages
English
Proficient (C2)
C2
Hindi
Advanced (C1)
C1
Gujarati
Native
Native
Timeline
Assistant Manager
HDFC Bank
12.2021 - 05.2023
Micro Housing Finance Corporation
Sr. Disbursment Officer
06.2018 - 01.2019
Tatva Techno Ventures LLP
Operation Executive (Credit Officer)
11.2016 - 05.2018
Axis Bank
Credit Officer
06.2015 - 10.2016
MBA - Banking And Finance
Kalol Institute Of Research Center
Bechelor of Engineering - Information Technology
Sabar Institute of Technology
Diploma Engineering - Information Technology
Atul Polytechnic