Brijesh R. Prajapati
Summary
To work in a challenging and responsible environment in a professionally managed organization where I can contribute to the organization's successful growth by utilizing my skills and further improving them.
Energetic Lead System Engineer with a strong track record in Troubleshooting Technical issues.IT professional with hands-on experience in managing and maintaining servers- 7 Years Experience.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Lead System Engineer
Tecnotree Corporation
10.2022 - Current
- Extensive experience in VMware vSphere 7.x & 8.x administration, including ESXi installation, vCenter upgrades, VM provisioning, cloning, templates, OVF management, resource pools, vMotion, alerts, and datastore management.
- Managed and monitored 5,000 virtual servers globally in a 24×7 environment; performed server commissioning, decommissioning, and capacity monitoring (CPU, memory, disk).
- Performed virtual disk expansion, LVM operations, and storage management across VMware and Linux environments.
- Monitored hardware health using iLO and iDRAC; coordinated with vendors (HP, VMware, EMC) for hardware and infrastructure issues.
- Utilized ServiceNow for Incident, Change, and Problem Management.
- Administered Microsoft 365 services including Exchange Online, Teams, SharePoint, and OneDrive; handled L3 escalations, service health monitoring, and coordination with Microsoft support.
- Managed Azure AD / Entra ID, including user lifecycle, MFA, Conditional Access, and role assignments.
- Led Freshservice ITSM administration, configuring incidents, service requests, change, problem, and asset management modules, automations, SLAs, workflows, and reporting.
- Owned IT asset lifecycle management, including procurement, allocation, warranty tracking, audits, and disposal.
- Administered Linux servers (RHEL, CentOS, Ubuntu) with expertise in patching, troubleshooting, cron jobs, services, and log management.
- Generated operational and management reports using Power BI and ITSM dashboards.
- Provided remote client support, led operations teams, mentored engineers, and ensured SLA and process compliance.
Senior Specialist Engineer
Accenture TECHNOLOGY
08.2021 - 10.2022
- Administered Active Directory, including user account creation, Group Policies, security permissions, and access management.
- Provided hands-on support for VMware ESXi 6.0 / vSphere, managing virtual disks, snapshots, and performance troubleshooting.
- Managed user systems, including device manager, disk management, backups, and file/folder permissions.
- Led incident and issue management for VMware infrastructure and coordinated vendor support for hardware issues.
- Led Freshservice ITSM administration, troubleshooting tool issues, coordinating with Freshworks support, and training agents/end users.
- Managed IT vendor relationships, including RFQs, negotiations, SLA monitoring, escalations, and documentation.
- Owned end-to-end IT asset lifecycle management, maintaining accurate inventory, tracking warranties, conducting audits, and supporting onboarding/offboarding.
- Prepared operational and productivity reports to monitor trends and improve process efficiency.
Senior Associate Engineer
Teva Pharma Pvt. Ltd.
08.2019 - 08.2021
- Managed 150+ desktops, 850+ laptops, along with servers and network infrastructure.
- Installed, repaired, and troubleshot Windows Server 2008/2012.
- Administered Active Directory: user creation/deletion, password resets, account unlocks, and access control.
- Installed and administered DHCP (scopes, reservations, exclusions).
- Installed and managed the network and local printers for printing, scanning, and mailing.
- Managed video conferencing systems (Polycom, Cisco).
- Configured and troubleshot Microsoft Outlook, including backup and restore.
Education
M.Sc.-IT -
Usha Pravin Gandhi College of Management
01.2019
B.SC-IT -
Usha Pravin Gandhi College of Management
01.2016
H.S.C -
VIVEK COLLEGE
01.2013
S.S.C -
Film City High School
01.2011
Certification
Microsoft Azure Administrator Certification, AZ-104, DT656E-758025
Disclaimer
I hereby declare that the above-mentioned information is correct to my knowledge, and I bear the responsibility for the correctness of the above-mentioned particulars.
Timeline
Lead System Engineer
Tecnotree Corporation
10.2022 - Current
Senior Specialist Engineer
Accenture TECHNOLOGY
08.2021 - 10.2022
Senior Associate Engineer
Teva Pharma Pvt. Ltd.
08.2019 - 08.2021
M.Sc.-IT -
Usha Pravin Gandhi College of Management
B.SC-IT -
Usha Pravin Gandhi College of Management
H.S.C -
VIVEK COLLEGE
S.S.C -
Film City High School