GANESH TAYNAK
Lead Systems Enginner
Pune
Summary
To gain further exposure and experience in MNC services and use creative skills and sense for the growth of the company.
Overview
15
15
years of professional experience
Work History
Lead System Engineer
Persistent Systems Ltd.
12.2014 - 04.2024
- Physical verification of PAN India on monthly basis
- Asset disposal end to end process
- Taking daily standup meetings and discussing/resolving their issues for PAN India locations
- Onboarding new employees in project and providing KT to new joiners
- Handling escalations of engineers who are working under for PAN India locations
- Logging call with Vendor for any hardware issue under warranty or AMC
- Monitoring Asset-related Incidents logged and ensuring same are resolved within SLA to improve internal customer satisfaction
- Responsible for changes/improvements/enhancements in internal tools/portals
- Proper tracking of all Purchase requests till closure
- Interference with procurement team to ensure that meet procurement norms
- Maintaining all Documents and evidence for Internal and External Audits
- Preparation of all assets with user requirements like- OS, Antiviruses, encryption tools, VPN client, domain, and basic software installation
- SCCM and manual OS deployment and basic software installation with all drivers
- MAC and Windows OS
- Check compliance parameters like SCCM, McAfee, and TrendMicro over console, and start encryption of that asset by adding username into McAfee console and proper group movement
- Hands-on experience with Tools like Asset Tracker, BMC Remedy, SummitAI
- Maintain records and databases containing information regarding service agreements for the company's IT Hardware Assets
- Bravo- Team Awards GEMS 2023 Asset allocation event successful
- Sharing the request resolution daily status report with Management
- Providing process training to the team
- Providing Technical L1 Support to the end user remotely
- Providing support on issues like Hardware, Software, and Network
- Installation, Configuration, and Troubleshooting of Office 365, Outlook 2016, WebEx & Microsoft Team
- Knowledge of Zscaler Client Connector VPN
- Handling all types of VPN related issues like Cisco, Anyconnect, Pulse Secure Client, BigIP Edge, and Global Project.
Hardware & Networking Engineer
IKON Services
06.2011 - 12.2014
- Installation & Troubleshooting of Customized operating system like Windows 7, Windows 8, 8.1, Windows XP
- Configuring Active Directory, Local Users & Groups, Local Security Policies, Account Policies, group policies
- OS and Software Installation on Linux machine like Ubuntu, Fedora, CentOS
- Application/Software installation and troubleshooting as per user requirement
- Configuration and troubleshooting of local and network printers
- Network design and implementation and technical support
- Configuring firewall and manage user, group policy
- Given remote support to Domestic users as per requirement
- Installation & troubleshooting Quick Admin Console
- Configured Microsoft Outlook, 2007, 2010.
- Championed knowledge-sharing initiatives among team members, fostering a collaborative atmosphere that led to increased innovation across projects
- Identified potential bottlenecks within the network infrastructure, applying targeted solutions to improve overall system performance dramatically
Hardware & Networking Engineer
Quantum Technologies
01.2009 - 12.2011
- Installation & Troubleshooting of Customized operating system like Windows 7, Windows 8, 8.1, Windows XP
- Configuring Active Directory, Local Users & Groups, Local Security Policies, Account Policies, group policies
- OS and Software Installation on Linux machine like Ubuntu, Fedora, CentOS
- Application/Software installation and troubleshooting as per user requirement
- Configuration and troubleshooting of local and network printers
- Network design and implementation and technical support
- Configuring firewall and manage user, group policy
- Given remote support to Domestic users as per requirement
- Installation & troubleshooting Quick Admin Console
- Configured Microsoft Outlook, 2007, 2010.
- Conducted periodic audits of network security policies, ensuring compliance with industry best practices and regulatory requirements
- Championed knowledge-sharing initiatives among team members, fostering a collaborative atmosphere that led to increased innovation across projects
- Developed detailed documentation for all aspects of hardware networking setup, configuration, and maintenance procedures
- Identified potential bottlenecks within the network infrastructure, applying targeted solutions to improve overall system performance dramatically
Education
Bachelor of Arts -
Skills
Diploma in Computer hardware
Working towards Customer delights
ITIL4
BMC remedy
Remedy Tool
Hardware Management
SummitAI
Information Security & IT Awareness
Excellent analytical and problem-solving skills Good communication and interpersonal skills, adaptability to any business environment Goal Oriented and have a strong desire to perform Strong ability for quick learning
Phone
8805262610, 9975497285
Disclaimer
I hereby declare that the information furnished above is true to the best of my knowledge.
Timeline
Lead System Engineer
Persistent Systems Ltd.
12.2014 - 04.2024
Hardware & Networking Engineer
IKON Services
06.2011 - 12.2014
Hardware & Networking Engineer
Quantum Technologies
01.2009 - 12.2011
Bachelor of Arts -
Similar Profiles
Ramakant MadhekarRamakant Madhekar
HR Operations Lead at Persistent Systems Ltd.HR Operations Lead at Persistent Systems Ltd.
Ajay ChoudhariAjay Choudhari
Lead System Engineer IT at Persistent Systems Ltd.Lead System Engineer IT at Persistent Systems Ltd.
Divya GodseDivya Godse
Software Engineer at Persistent Systems Ltd.Software Engineer at Persistent Systems Ltd.
Dhanalakshmi MudaliarDhanalakshmi Mudaliar
Senior Manager Talent Management at Persistent Systems Ltd.Senior Manager Talent Management at Persistent Systems Ltd.
Vibhav TripathiVibhav Tripathi
Lead Technology at SynechronLead Technology at Synechron