BRIJESH VADGAMA

• Managing Dealer Development process to appoint new Dealers for retail Business.
• Managing sales team for Retail Stores and Online Sales.
• Preparing import yearly purchase orders for product to be sold as per Market requirement.
• Conducting product training for staff.
• Coordinating inventory management with warehouse for regular
  stock update.
• Established Amazon contract with Company resulted in sales growth average 15 Lakhs/Month.
• Managing Amazon account for Product Creation, Inventory upload, Sales, Invoicing and Payments.
• Responsible for Dealer and customer invoicing.
• Responsible for import shipments follow-up, Documentation, Coordinating with Customs Agents.

Responsibilities:

• Inbound US Healthcare process to handle queries related to Patients Claims and Benefits from Providers office.
• Answering Tier 2 Escalation calls.
• Taking Team hurdles in terms of Quality Improvements.
• Managing Team as Acting TL in absence of Team Lead.
• Sharing Updates with Team regularly.
• Managing MTM parameter named Return Inventory wherein the
  target was to keep it below 5%. This involved assigning data to the
  agents, keeping follow up and sending detailed report.
• Working with Quality Team for Process Improvements.
• Managing ASA with WFM Team.
• Attended Client Calls for System Improvements.
• Chat Interaction with Clients for Process Queries and Updates Validation.
• Learned new skills and applied to daily tasks to improve efficiency and productivity
• Handled 60 to 100 calls per day to address customer inquiries and concerns
• Worked flexible hours across night, weekend and holiday shifts

Work Profile:

• Making Outbound calls to US Healthcare Insurance service Companies to identify status of Patients Claims submitted on behalf of Providers. After reviewing claim status weather paid of denied assigning claim to appropriate bucket for further processing.
• Performed meeting daily target of processing 60 to 75 claims.