Farvision
Brijesh Kumar Singh
Sr. Manager CRM
Noida
Summary
Experienced Senior Manager in CRM with 13+ years of expertise. Lead customer service team, devise strategies to boost satisfaction, analyze feedback, collaborate with cross-functional teams for better customer experience, and foster long-term loyalty. Proficient in reporting, budgeting, compliance, and executive communication. Skilled in problem-solving and negotiation. Bachelor's degree, data-driven, and strong CRM software knowledge. Results-oriented with excellent leadership and interpersonal skills.
Overview
15
15
years of professional experience
Work History
Sr. Manager
Sarvome Group
Faridabad
3 2018 - Current
- Managing the process of securing project approval from banks and financial institutions.
- Additionally, effectively leading a team of 7 members and overseeing the entire post-sales process, including booking form logging, welcome letters, builder-buyer agreements, demand letters, reminders, pre-cancellation, and cancellations, while ensuring timely collection of outstanding dues
- Maintaining strong relationships with existing customers.
- Identifying financial discrepancies, proactively interacting with customers to resolve issues and meet their diverse needs
- Adopted a consultative approach to uncover and fulfill specific customer requirements
- In addition, meticulously maintaining records of sales inventory availability and creating inventory in the operating software 'PINGA' based on the layout plan.
- Ensuring compliance with RERA (Real Estate Regulatory Authority) regulations, with a focus on making sure that all real estate projects and transactions adhere to the regulations set forth by the RERA authority.
- Furthermore, fulfilling the responsibility of timely DTCP (Department of Town and Country Planning) compliance.
Sr. Manager
Amrapali Group
Noida
01.2010 - 02.2018
- The role involves managing the entire post-sales operations process, with a focus on enhancing sales performance
- This includes overseeing documentation, dues collection, accounts receivable, and management information systems (MIS) to enhance the efficiency of customer relationship management (CRM) and collections
- Responsibilities also included verifying and signing all essential documents, such as Builder-Buyer Agreements, Allotment Letters, Payment Receipts, TPT, and PTM
- Ensuring the timely delivery of important documents, including welcome letters, allotment letters, builder-buyer agreements, demand letters, reminders, follow-up notices, and payment receipts to customers
- Interacting with customers to address their queries and resolve grievances, ensuring the timely collection of outstanding dues
- Highly proficient in using software such as Farvision and 4QR for robust reporting and analysis of all customer interactions
- Additionally, the role involved promptly implementing managerial feedback to achieve performance goals and effectively managing a team of five staff members to ensure smooth operations
- Furthermore, the responsibility included overseeing the issuance of possession offers to customers and ensuring the remittance of full dues according to payment schedules, along with completing necessary paperwork as required by the legal department
- Also involved in executing Sale Deeds for customers and preparing Monthly MIS reports for JP Morgan and Aditya Birla for project funding in Amrapali Zodiac, Siliconcity, and Princely Estate, adhering to their prescribed formats
Education
MBA -
Mahareshi Dayanand University
Bachelors of Science (B. Sc L. R P.G) - undefined
Choudhary Charan Singh University L. R College Sahibabad
Skills
Client Relationship
Bank Liasoning
Reporting Management
Operations planning
Systems implementation
Advance excel
Additional Information
Worked on following CRM Software: Farvision 4 QT Pinga
Software
4 QT
Pinga
Timeline
Sr. Manager
Amrapali Group
01.2010 - 02.2018
Sr. Manager
Sarvome Group
3 2018 - Current
MBA -
Mahareshi Dayanand University
Bachelors of Science (B. Sc L. R P.G) - undefined
Choudhary Charan Singh University L. R College Sahibabad
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