Vikash SINGH
E\227 GALI NO 8 NEW ASHOK NAGAR EAST New Delhi
Summary
Dynamic team leader with extensive experience at Zypp Electric, excelling in conflict resolution and performance monitoring. Proven track record in onboarding and training riders, enhancing operational efficiency, and fostering strong relationships. Skilled in managing critical complaints and ensuring rider safety, driving exceptional service outcomes in fast-paced environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Zypp Electric
team leader
Gurgaon
10.2023 - Current
- I used to hire the boys and provide them with scooters, getting them to work with clients, RAPIDO, UBER, ZOMATO, SWIGGY, BIG BASKET, etc.
- safety the scooters and recovery .
- responsible for handling escalation on mail & calls for managing.
- Handling all the super critical and critical complaints related to rider safety.
- end to end problem resolution by managing daily operation.
Sales Officer
Narayan foods (Divya Jal)
Bhadohi
03.2019 - 06.2020
- Developed a comprehensive understanding of company products and services
Field Leader
Phonepe
UTTAR PRADESH
01.2017 - 01.2019
- Established clear team goals aligned with company objectives, tracking progress regularly.
- Organized and directed field team operations to ensure efficient workflows.
Education
Post-Graduate Certificate - Diploma in Elementary Education
URMILA DEVI DEGREE COLLEGE
PRAYAGRAJ,UTTAR PRADESH08-2023
Bachelor of Arts - Physical Education
Chhatrapati Shahu Ji Maharaj University
UTTAR PRADESH08-2017
GED -
P.V.S.K. Inter College
U.P BOARD (UTTAR PRADESH)05-2014
High School Diploma -
P.V.S.K.Inter College
U.P BOARD (UTTAR PRADESH)06-2012
Skills
- Team management
- Conflict resolution
- Performance monitoring
- Onboarding procedures
- Rider training
- Relationship building
Certification
- Course on Computer Concepts (NOV ,2017)
Timeline
Zypp Electric
team leader
10.2023 - Current
Sales Officer
Narayan foods (Divya Jal)
03.2019 - 06.2020
Field Leader
Phonepe
01.2017 - 01.2019
Post-Graduate Certificate - Diploma in Elementary Education
URMILA DEVI DEGREE COLLEGE
Bachelor of Arts - Physical Education
Chhatrapati Shahu Ji Maharaj University
GED -
P.V.S.K. Inter College
High School Diploma -
P.V.S.K.Inter College
Similar Profiles
Witthaya KhonkrathokWitthaya Khonkrathok
Container Unloader at Team LeaderContainer Unloader at Team Leader
Rachid MouzounRachid Mouzoun
Email Marketing at Team LeaderEmail Marketing at Team Leader
Oscar GaldamezOscar Galdamez
Chick Fil A at Team LeaderChick Fil A at Team Leader
Tejas MohiteTejas Mohite
Project: Employee Management System at Team LeaderProject: Employee Management System at Team Leader
TANYA JAINTANYA JAIN
Sales Associate at Team lease (Bajaj Finance)Sales Associate at Team lease (Bajaj Finance)