Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

BRINDA BASIL

Kochi

Summary

Technical Support Engineer with ITIL V4 Certification and extensive experience at Geodis, specializing in troubleshooting and customer relationship management. Proficient in software installation and communication, enhancing user experiences and maintaining a comprehensive knowledge base. Focused on efficient resolution of technical issues, utilizing ITIL principles to improve operational outcomes.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Technical Support I

Geodis
Kochi
08.2024 - Current
  • Assisted in troubleshooting hardware and software issues for customers.
  • Provided timely support through phone and email communication with users.
  • Documented customer interactions in ticketing system for future reference.
  • Collaborated with team members to resolve technical problems efficiently.
  • Maintained knowledge base by updating articles and guides for user support.
  • Supported IT teams in maintaining company hardware and software systems.
  • Assisted supervisors with troubleshooting and technical support tasks.
  • Provided excellent customer service by responding to phone, email and online requests, questions and complaints.
  • Installed operating systems, applications, networks, printers, scanners, routers as required by customers.
  • Provided technical support to customers on a daily basis via telephone, email and remote access.
  • Collaborated with other departments within the organization on projects related to technical support operations.

Education

Bachelor of Science - Electrical And Electronics

Mar Athanasius College of Engineering
Kothamangalam
06-2024

Senior Secondary Education - Computer Maths

St Antony's Public School
Anakkal
06-2020

MBA - Business Analytics

SRM Institute of Science And Technology
Chennai

Skills

  • ITIL framework
  • Troubleshooting
  • Effective communication
  • Problem solving
  • Software installation
  • Printer setup and configuration
  • Technical documentation
  • Remote support
  • Customer relationship management
  • Analytical thinking
  • Ticket management
  • Proficiency in ServiceNow, Active Directory, Citrix Workspace, Cisco VPN, and MS 0365

Certification

  • ITIL® Foundation, PeopleCert, IT Service Management, Incident Management, Service Desk, Service Level Management
  • Advanced power electronics and control, NPTEL
  • Programming in C# certification, Indian Institute of Technology, Bombay

Languages

Malayalam
First Language
English
Proficient (C2)
C2

Timeline

Technical Support I

Geodis
08.2024 - Current

Bachelor of Science - Electrical And Electronics

Mar Athanasius College of Engineering

Senior Secondary Education - Computer Maths

St Antony's Public School

MBA - Business Analytics

SRM Institute of Science And Technology

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BRINDA BASIL