Brinda C
Banking, Payment Operations
Bangalore
Work Preference
Summary
Results-driven System Analyst and Production Lead with over 12 years of professional experience, showcasing exceptional analytical and leadership capabilities to deliver impactful business solutions. Expertise in SWIFT MT & MX payments, Nostro/Vostro account reconciliation, and a comprehensive understanding of cross-border and domestic payment types. Proven ability in stakeholder management, process optimization, and fostering team collaboration to achieve operational excellence while adhering to industry standards. Eager to leverage extensive background in a dynamic environment to drive innovative technological solutions and enhance overall business processes.
Overview
12
12
years of professional experience
Work History
System Analyst
Australia and New Zealand Bank
01.2024 - 09.2025
- Developed and maintained detailed technical documentation for SWIFT MT and MX (ISO 20022) compliance, enhancing knowledge sharing across teams.
- Optimized SWIFT MT and MX compliance processes for 50+ applications, ensuring regulatory adherence, and reducing operational risks.
- Coordinated with cross-functional teams to identify and implement required architectural changes, ensuring seamless integration with SWIFT standards.
- Collaborated with over 45 application teams and stakeholders to create comprehensive dependency EPICs, JIRAs, and stories, accelerating development timelines.
- Developed cross-platform integration strategies for SWIFT standards, increasing operational efficiency.
- Streamlined end-to-end SIT and UAT testing processes, achieving 100% error-free deployment across all production systems.
- Monitored and analyzed SWIFT MT and ISO 20022 compliance updates, ensuring seamless integration for all applications.
- Provided strategic insights to enhance cross-platform payment integration, improving system scalability, and operational efficiency.
- Led cross-functional teams to design dependency EPICs and JIRA stories, accelerating project timelines.
- Implemented robust UAT processes, achieving success in production deployments.
- Scrum tool management.
- Enhanced system scalability by implementing robust, cross-platform payment integration solutions.
- Collaborated with cross-functional teams to develop innovative solutions for business challenges.
Operations Senior Team Member
Commonwealth Bank of Australia Services Private Limited
04.2023 - 01.2024
- Oversaw transitions for Commonwealth Bank and Bankwest accounts, ensuring seamless integration, and operational continuity.
- Implemented process automation strategies to reduce manual interventions, by enhancing team productivity.
- Managed high-value Commonwealth Bank client accounts, ensuring service excellence and regulatory compliance.
- Streamlined daily operations, resulting in a reduction in turnaround time for client requests.
- Spearheaded initiatives to improve compliance protocols, ensuring 100% alignment with regulatory standards.
- Facilitated team knowledge-sharing sessions to foster innovation, resulting in two new process improvements.
- Collaborated with cross-functional teams to streamline workflows, reducing process inefficiencies by 25%.
- Championed best practices within the team, leading by example through adherence to company policies and procedures.
Operations Production Lead
Australia and New Zealand Bank
09.2013 - 04.2023
- Sound process knowledge about swift payments, Nostro/Vostro, and internal accounts reconciliation, interest statements, audit letters, and back/forward valuation of the accounts.
- Ensure handling client complaints, escalations from stakeholders, and providing resolution and feedback within the prescribed time frame.
- Directly liaising with the branch manager, relationship manager, product owner, account manager, Money Laundering Reporting Officer (MLRO), and technical team for investigation, analysis, and providing resolution to clients, while ensuring increased customer satisfaction in bank products.
- Regularly review processing effectiveness, and implement improved processes, efficient use of resources, and turnaround times for key deliverables.
- Strong ability to guide employees toward goal achievement through teamwork, collaboration, motivation, and development skills, including the ability to act as a role model within the organization.
- Implemented reconciliation automation tools, reducing manual errors, and increasing processing efficiency.
- Led process improvement initiatives, including successful participation in business validation tests (BVT), enhancing the system.
- Developed and streamlined operational workflows, achieving a 25% reduction in processing time for payments and cash management inquiries.
- Collaborated with cross-functional teams, including technical experts, and compliance officers, to resolve high-risk payment fraud cases efficiently.
- Conducted training sessions for junior analysts, improving team productivity by 30%, and reducing errors in reconciliation tasks.
- Collaborated with AML and fraud investigation teams to resolve high-risk payment issues, enhancing fraud detection capabilities by 25%.
- Streamlined cross-border payment investigations, achieving a 15% increase in resolution speed.
- Analyzed production data to identify trends, anticipate potential bottlenecks, and implement proactive measures to ensure consistent high-quality output.
Education
Post graduation diploma - Human resource management
Bangalore University
Bengaluru, Karnataka08.2019
Bachelor of Business Management - Finance
Bangalore University
Bengaluru, Karnataka05.2013
Skills
Stakeholder & Team Management
Change Impact Analysis
Staff training
Identifying the gray area to streamline the process
Customer relationship management
Vostro/Nostro knowledge
SWIFT MT & ISO 20022 payments knowledge
Expertise in OFAC, KYC, Scam and Fraud related payments
Proficiency JIRA and Confluence
Capacity/Resource Management
Business Process Analysis & Workflow optimization
Transition management
Operations monitoring
Incidents management
Performance monitoring
Accomplishments
- Supervised team of 18 staff members.
- Documentation for operational workflows, process documents enhancing team efficiency.
- Recognized with over 23 awards for outstanding performance as Best Maker/Checker and Star Performer.
- Honored as 2019 Employee of the Year – Recognized for Exceptional Customer-Focused Contributions.
- Spearheaded and delivered SWIFT Standard Release 2024, coordinating cross-functional teams to meet deadlines and maintain compliance standards.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Bilingual or Proficient (C2)
Hindi
Advanced (C1)
Telugu
Bilingual or Proficient (C2)
Timeline
System Analyst
Australia and New Zealand Bank
01.2024 - 09.2025
Operations Senior Team Member
Commonwealth Bank of Australia Services Private Limited
04.2023 - 01.2024
Operations Production Lead
Australia and New Zealand Bank
09.2013 - 04.2023
Bachelor of Business Management - Finance
Bangalore University
Post graduation diploma - Human resource management
Bangalore University