Brinda Vikram
Bengaluru
Summary
Versatile leader with 25+ years across corporate & startup landscapes. Expert in crafting & executing strategies, scaling businesses, and optimizing operations. Proven track record in analysis, project management, people leadership, and P&L growth. Skilled at planning, implementing and overseeing key improvements to drive business growth and efficiency. History of cultivating an open culture with free exchange of information. Pursuing new professional challenges with a growth-oriented company.
Currently working as Senior Manager, Communication, Media and Technology at Infosys, focusing on account management and mining, driving delivery and enhancing customer relationship.
Overview
25
25
years of professional experience
Work History
Senior Manager
Infosys Ltd.
06.2021 - Current
- Account delivery of IT application development and support for Hitech customers.
- Responsible for P&L, Delivery Led Growth, Delivery Excellence, CSAT and ESAT.
- Driven Digital learning path for the1500+ employees within Hi-Tech sector.
- Reduced costs, Optimized resource allocation, and improved efficiency in managing projects.
- Provided strong leadership to enhance team productivity and morale.
- Led cross-functional teams to achieve project milestones and deliver high-quality results.
Managing Director - Franchise Owner
Snap Fitness 24/7
01.2017 - 04.2021
- Successfully own 3 fitness centres and directly managed Sales, Marketing and Operations across Bangalore
- Implemented sales, operations and marketing processes focused on CSAT, Operational efficiency and profitability
- Was instrumental in developing CRM and Member mobile app to improve member experience.
- Drove bottom-line results through rigorous financial analysis, cost containment measures, and efficient capital deployment strategies
- Delivered consistent revenue growth by identifying new business opportunities and expanding service offerings
Director Operations and HR
Snap Fitness India
01.2013 - 01.2017
- Responsible for Operations and HR of Fitness Centres PAN India
- Focusing on Franchisee relationship, B2C sales and Marketing, Talent Hiring, Training, Competency building
- Built Sales and Marketing Strategies and Operational process from scatch for Fitness centers
- Developed software to track operations across all locations
- Collaborated with the US counterpart to inculcate best practices
- One point contact for franchise relations and support
- Responsible for profitability of company owned and managed centers.
Talent Head
Wipro Technologies
01.2011 - 01.2013
- Talent Head for a Global Telecom Business Unit of 1200+ people
- Responsible for the competency development of all levels both technical and Management cadre
- Responsible for driving 90% fulfillment internally less than 5 years of experience
- Responsible for proactively developing people on the technologies with high demand and niche skills
- Build academic relationships to drive campus recruitment
- Built expertise on Business Operations, Recruitment planning, Talent Nurturing and proactive talent pool management.
Delivery Head
Wipro Technologies
01.2008 - 01.2011
- Delivery Head for a large Tier-1 Telecom Equipment Vendor
- Responsible for a 300 member team developing and maintaining the customer's Network Management Systems and PBX, as well as providing L2 support operations
- This involved ramping up an offshore delivery center, managing diverse teams across multiple locations, and driving critical Product Release cycles.
Delivery Manager
Wipro Technologies
01.2004 - 01.2008
- Delivery Manager for a large Tier-1 Telecom Equipment Vendor
- Responsible for a 150-member team developing and maintaining the customer's VoIP transition of the traditional PBX
- This involved release management, contributing to product road map, as well as providing L2 support operations
- In this timeframe the team doubled and took ownership of components into offshore development centers.
Project Manager and Onsite Manager
Wipro Technologies
01.2000 - 01.2004
- PM and Onsite Manager roles for Telecom projects
- Responsible for driving new feature development, enhancing robustness and quality of transitioned components
- Ramping up teams on relevant technologies and delivering projects as per the excellence parameters defined through Six Sigma, Lean and Agile way of working.
Education
Bachelor of Engineering - Electronics
Bangalore University
Bangalore, IndiaSkills
- Expertise in Telecom and Hitech domains, leading large delivery teams across a wide range of projects/programs
- Ability to own P&L and drive margins
- Customer relationship management
- Business Development especially in emerging markets, working with sales teams from proposal stage to negotiations, contract closure and setting up delivery teams
- Extensive experience in Agile methodologies
- Delivering large transformation programs on DevOps, and UI modernization
- Driving innovation within delivery teams, recruiting and grooming talent
- IT service Management
- Troubleshooting and problem resolution
- Strategic Planning
- Cross-Functional Collaboration
Coursesspecializations
- Infosys Project Execution Process
- Agile & DevOps for Delivery Leaders
- AI-first Software Engineering
- American Council on Exercise (ACE)
- Master's in Digital marketing
- Social Media Marketing
- Google Ads
- Fundamentals of Graphic Designing, Content Writing & Soft Skills
Otheractivitiesinterests
Fitness Enthusiast, Gardening & Farming
Awardsrecognition
- Business leaders' program (BLP) - Wipro Technologies (December 16-20, 2008)
- Business Management program for Delivery Excellence - Wipro Technologies (January 17-21, 2012)
- Global Recognition for excellence as exceptional contribution to the brand & the Industry - Snap Fitness -24/7 TM
Domainexpertise
- IT Application Development and Maintenance
- UI Modernization
- Telecom
- Network Management
- Analytics
- Retail
Timeline
Senior Manager
Infosys Ltd.
06.2021 - Current
Managing Director - Franchise Owner
Snap Fitness 24/7
01.2017 - 04.2021
Director Operations and HR
Snap Fitness India
01.2013 - 01.2017
Talent Head
Wipro Technologies
01.2011 - 01.2013
Delivery Head
Wipro Technologies
01.2008 - 01.2011
Delivery Manager
Wipro Technologies
01.2004 - 01.2008
Project Manager and Onsite Manager
Wipro Technologies
01.2000 - 01.2004
Bachelor of Engineering - Electronics
Bangalore University
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