Summary
Overview
Work History
Education
Skills
Timeline
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BRITO TITUS R

BRITO TITUS R

Senior Content Associate
Chennai

Summary

Dynamic professional with strong expertise in customer support and content editing, skilled in resolving issues with empathy while delivering clear, high-quality communication. Known for attention to detail, problem-solving ability, and building positive customer experiences.

Overview

5
5
years of professional experience

Work History

Senior Process Associate

Amazon
05.2022 - 10.2024
  • Managed publisher relationships for Kindle content and payment processing.
  • Edited comic content, ensured quality compliance.
  • Monitored team performance and conducted quality reviews.
  • Trained new hires and enhanced onboarding efficiency.

Process Associate

Xome / Blend
04.2021 - 05.2022
  • Processed mortgage applications and verified financial documents.
  • Managed mailbox routing and coordinated closings.
  • Ensured compliance and reviewed commitments for loan approvals.

Sr. Customer Support Executive

Teleperformance
08.2019 - 04.2020
  • Reviewed mortgage applications and credit assessments.
  • Ensured compliance and maintained 95% underwriting accuracy.
  • Coordinated with real estate agents and clients.

Education

No Degree - Data Analytics in Business Administration

Boyd Business School
Chennai, Tamilnadu
04.2001 -

Bachelor of Economics -

Madras Christian College
01.2018

Skills

  • Technical: Salesforce, Kindle Create, Photoshop, MS Office Suite
  • Soft Skills: Project Management, Teamwork, Time Management, Detail Oriented, Critical Thinking

Timeline

Senior Process Associate

Amazon
05.2022 - 10.2024

Process Associate

Xome / Blend
04.2021 - 05.2022

Sr. Customer Support Executive

Teleperformance
08.2019 - 04.2020

No Degree - Data Analytics in Business Administration

Boyd Business School
04.2001 -

Bachelor of Economics -

Madras Christian College

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BRITO TITUS RSenior Content Associate