BRITO TITUS R
Senior Content Associate
Chennai
Summary
Dynamic professional with strong expertise in customer support and content editing, skilled in resolving issues with empathy while delivering clear, high-quality communication. Known for attention to detail, problem-solving ability, and building positive customer experiences.
Overview
5
5
years of professional experience
Work History
Senior Process Associate
Amazon
05.2022 - 10.2024
- Managed publisher relationships for Kindle content and payment processing.
- Edited comic content, ensured quality compliance.
- Monitored team performance and conducted quality reviews.
- Trained new hires and enhanced onboarding efficiency.
Process Associate
Xome / Blend
04.2021 - 05.2022
- Processed mortgage applications and verified financial documents.
- Managed mailbox routing and coordinated closings.
- Ensured compliance and reviewed commitments for loan approvals.
Sr. Customer Support Executive
Teleperformance
08.2019 - 04.2020
- Reviewed mortgage applications and credit assessments.
- Ensured compliance and maintained 95% underwriting accuracy.
- Coordinated with real estate agents and clients.
Education
No Degree - Data Analytics in Business Administration
Boyd Business School
Chennai, Tamilnadu 04.2001 -
Bachelor of Economics -
Madras Christian College
01.2018
Skills
- Technical: Salesforce, Kindle Create, Photoshop, MS Office Suite
- Soft Skills: Project Management, Teamwork, Time Management, Detail Oriented, Critical Thinking
Timeline
Senior Process Associate
Amazon
05.2022 - 10.2024
Process Associate
Xome / Blend
04.2021 - 05.2022
Sr. Customer Support Executive
Teleperformance
08.2019 - 04.2020
No Degree - Data Analytics in Business Administration
Boyd Business School
04.2001 -
Bachelor of Economics -
Madras Christian College