SWETHA N
Chennai
Summary
Client-focused and quality-driven professional with over six years of experience in back-end operations, loan servicing, and document processing. Demonstrated expertise in handling high volumes of client queries and issues—especially via email—with a strong focus on accuracy, turnaround time, and professional communication. Skilled in cross-functional coordination and stakeholder interaction. Now seeking to apply this experience in a client relationship role.
Overview
6
6
years of professional experience
1
1
Certification
Work History
SENIOR PROCESS ASSOCIATE
OPENDOOR (SERVICES LABS SOFTWARE PVT LTD)
Chennai
02.2023 - 03.2025
- Acted as a liaison between internal teams and external stakeholders to ensure seamless processing of listing activities.
- Handled incoming data and documentation queries with precision, responding professionally via email.
- Created and managed over 2,000 seller disclosure documents with accurate data entry and process compliance.
- Conducted weekly business reviews (WBR), and email follow-ups with onshore clients to address escalations.
- Mentored new joiners, and created SOPs to streamline communication and reduce errors in responses.
- Received consistent appreciation for accurate query handling, and timely updates to stakeholders.
ASSOCIATE - BACK-END OPERATIONS
ADF DATA SCIENCE PVT LTD
Chennai
07.2021 - 01.2023
- Managed client-side queries regarding payment issues, loan closures, and refund requests, primarily via email.
- Handled escalated author-style queries related to transactions, reversals, and compliance issues.
- Collaborated closely with the customer support team to resolve user-facing problems within SLAs.
- Tracked all communications and maintained detailed logs to support future follow-ups and audits.
- Suggested improvements in response handling to reduce turnaround time, and improve clarity.
PROCESS ASSOCIATE I
XOME INDIA PVT LTD
Chennai
05.2019 - 07.2021
- Served as the primary contact for addressing documentation and settlement queries from clients.
- Reviewed critical loan documentation and resolved customer-originated concerns on short timelines.
- Professionally responded to client inquiries via email regarding funding timelines and required documents.
- Ensured all scanned and emailed documents were complete, and logically ordered for investor review.
- Managed high-volume processing (750+ monthly) while maintaining a client-first mindset in communication.
Education
Bachelor of Arts - COMMERCE
SDNB Vaishnava College For Women
Chennai04.2019
HIGH SCHOOL DIPLOMA -
Sita Devi Garodia Hindu Vidyalaya
Chennai04.2015
Skills
- Client Relationship Management
- Email Query Resolution
- Process Optimization
- Salesforce Cloud & CRM
- Issue Documentation & Follow-Up
- Communication with Stakeholders
- SLA Adherence & Escalation Handling
- Back-End Operations
- Regulatory Compliance
- MS Office, WBR Reporting
Certification
- Certificate in Financial Markets
- Iligher Diploma in Computer Applications (IIDCA)
- Certified in SPSS, MS Office & Tally ERP9
- Certificate in BAP Executive and Payroll Process
Accomplishments
Opendoor (Services Software Pvt Ltd):
1. Recognized for proposing improvements in client communication and process documentation
2. Appreciated by project managers and stakeholders for professionalism and clarity in responses
3. Received accolades for timely, accurate deliverables, and support during process transitions
Xome India Pvt Ltd:
1. Awarded 'Cheer Leader' for motivating and supporting team members
ADF Data Science Pvt Ltd:
1. Received client and business owner appreciation for timely, accurate deliverables
Timeline
SENIOR PROCESS ASSOCIATE
OPENDOOR (SERVICES LABS SOFTWARE PVT LTD)
02.2023 - 03.2025
ASSOCIATE - BACK-END OPERATIONS
ADF DATA SCIENCE PVT LTD
07.2021 - 01.2023
PROCESS ASSOCIATE I
XOME INDIA PVT LTD
05.2019 - 07.2021
Bachelor of Arts - COMMERCE
SDNB Vaishnava College For Women
HIGH SCHOOL DIPLOMA -
Sita Devi Garodia Hindu Vidyalaya
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