Bharath Moorthi
Chennai
Summary
Analytical professional specializing in process optimization and workflow management. Developed innovative solutions that minimized inefficiencies and enhanced team performance. Strong communication and problem-solving abilities facilitate collaboration in diverse environments, ensuring high-quality results. Consistently met deadlines with a focus on maintaining standards.
Overview
5
5
years of professional experience
Work History
Senior Process Associate
Sutherland global services Pvt Ltd - Amazon SPS
Chennai
04.2021 - 05.2026
- Analyzed seller performance metrics to pinpoint areas for improvement.
- Facilitated communication between sellers and internal teams to expedite issue resolution.
- Collaborated with cross-functional teams to strengthen seller support initiatives.
- Resolved inquiries, concerns, and complaints effectively to ensure customer satisfaction.
- Trained new associates on operational processes and tools for efficiency.
- Developed process documentation to optimize workflows and training materials.
- Generated reports on process performance metrics to support senior management decision-making.
- Cultivated relationships with staff and management to improve teamwork and collaboration.
Education
Bachelor of Science - Chemistry
SRM Institute of Science And Technology
Chennai 04-2020
Skills
- Process analysis
- Process training development
- Problem-solving
- Issue resolution
- Records management
- Client relationship management
- Team leadership
- Mentoring staff
- Verbal and written communication
- Presentation skills
- Communication expertise
- Technology proficiency
- Time management
- Adaptability
Hobbies
- Playing outdoor games
- Watching Anime
- Reading novels and manga
- Cooking
Languages
English
Proficient (C2)
C2
Tamil
Native
Native
Japanese
Intermediate (B1)
B1
Accomplishments
- Best Support and Best Associate of the Year Award
Timeline
Senior Process Associate
Sutherland global services Pvt Ltd - Amazon SPS
04.2021 - 05.2026
Bachelor of Science - Chemistry
SRM Institute of Science And Technology