Yasmeen Begum
Hyderabad
Summary
Friendly and enthusiastic with more than seven years of specialization in international customer support. Able to learn new tasks quickly and proficient in growing key customer relationships. Represent establishment with friendly, professional demeanor always.
Overview
9
9
years of professional experience
Work History
Senior Process Associate
ADP
Hyderabad
10.2021 - Current
- Currently, I am working in an allocation process. (Allocating clients to all the implementation payroll consultants.)
- Before allocating the complete client details for analysis, it is important to know what kind of assistance they are looking for from payroll.
- before allocations i was In the build process which is know as configuration we set up all company-level data ( payroll , HR , Absence) in the client database.
- It is a basic foundation of data that is required to be in the system prior to any other configuration; without the build setup, we cannot proceed further.
- Sometimes we contact international clients and associates to gather details about their company to build the payroll system.
SR: Customer support
Mindtree
Hyderabad
01.2018 - 09.2020
- Company Overview: Microsoft project
- Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments
- Resolve discrepancies in accounting records
- Verify accuracy of billing data and revise any errors
- Answer mail or telephone inquiries regarding rates, routing, or procedures
- Keep records of invoices and support documents
- Microsoft project
Customer support
OMICS International Pvt Ltd
Hyderabad
09.2017 - 01.2018
- Resolve customer complaints regarding sales and service
- Prepare budgets and approve budget expenditures
- Organizing the conference over the world
- Handling the inbounds and out bounds calls to resolve their customer queries regarding the conferences
Fraud officer
HSBC
Hyderabad
06.2016 - 08.2017
- Recommend actions in fraud cases
- Document all investigative activities
- Train others in fraud detection and prevention techniques
Education
Bachelor of Pharmacy -
Shadan Women’s College of Pharmacy
Hyderabad, TelanganaBoard of Intermediate -
Shadan Junior College
Hyderabad, TelanganaSSC -
Newton High School
Hyderabad, TelanganaSkills
- Client payroll
- Reporting and documentation
- Payroll processing
- Process documentation
- Call management
- Report analysis
- Client relationship management
Timeline
Senior Process Associate
ADP
10.2021 - Current
SR: Customer support
Mindtree
01.2018 - 09.2020
Customer support
OMICS International Pvt Ltd
09.2017 - 01.2018
Fraud officer
HSBC
06.2016 - 08.2017
Bachelor of Pharmacy -
Shadan Women’s College of Pharmacy
Board of Intermediate -
Shadan Junior College
SSC -
Newton High School
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