Muskan Pathak
Project Manager
New Delhi
Summary
Results-driven Project Manager with experience in leading cross-functional teams to successfully deliver complex projects on time and within budget. Expertise in project planning, risk management, stakeholder communication, and resource allocation. Strong problem-solving abilities, with a focus on meeting client needs and exceeding expectations. Adept at managing multiple projects simultaneously, fostering collaboration, and driving continuous improvement.
Business development | Customer Interaction | Project Management | Team Management | Critical Thinking | Negotiation
Overview
3
3
years of professional experience
Work History
Senior Process Associate
Tata Consultancy Services
02.2024 - Current
- Met month-end reporting objectives and deadlines.
- Identified modifications to processes and procedures that would promote better efficiency.
- Increased customer satisfaction by promptly addressing concerns and providing effective solutions tailored to their needs.
- Managed critical projects, successfully meeting deadlines while maintaining high-quality outputs.
- Fostered strong working relationships with stakeholders through clear communication, resulting in seamless project execution.
- Maintained database systems to track and analyze operational data.
Business Development Manager
BYJU's - The Learning APP
05.2022 - 12.2023
- Generated new business with marketing initiatives and strategic plans.
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Consistently met or exceeded monthly quotas through diligent prospecting efforts, relentless follow-up activities, and expert negotiation skills.
Education
Bachelor of Technology - Automotive Design Engineering
University of Petroleum And Energy Studies
Dehradun, India 04.2001 -
Higher Secondary - PCM
Rajiv International School
Mathura, India 04.2001 -
Skills
Verbal and written communication
Process documentation
Data entry
Client confidentiality
Client relationship management
Time management abilities
Problem-solving aptitude
Project planning
Timeline
Senior Process Associate
Tata Consultancy Services
02.2024 - Current
Business Development Manager
BYJU's - The Learning APP
05.2022 - 12.2023
Bachelor of Technology - Automotive Design Engineering
University of Petroleum And Energy Studies
04.2001 -
Higher Secondary - PCM
Rajiv International School
04.2001 -
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