Brittany Smith
Indianapolis
Summary
Results-driven Retail Store Manager with proven leadership experience driving sales performance, team development, operations, payroll management, inventory control, and exceptional customer experiences. Skilled at building high-performing teams, exceeding business goals, and maximizing store profitability in fast-paced retail environments. Recognized for leadership excellence, KPI execution, and consistent results.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Store Manager
AEROPOSTALE
05.2024 - 12.2025
- Led daily store operations while managing a team of 6 employees across sales, payroll, operations, customer experience, and talent development.
- Built, coached, and developed high-performing teams focused on sales growth, accountability, and customer experience.
- Recruited, hired, trained, and developed talent to strengthen store capability and business performance.
- Consistently achieved and exceeded LY (Last Year) sales goals through KPI management, strategic floor leadership, and operational execution.
- Managed payroll budgets and staffing plans while maintaining strong labor control and operating within allocated store hours.
- Oversaw inventory management, replenishment, loss prevention, and visual merchandising standards to protect assets and drive sales.
- Maintained brand standards through impactful visual merchandising and floor presentation.
- Completed and reviewed daily reports and task lists to ensure smooth operations and accountability.
- Store closure resulting from building redevelopment and conversion to apartments.
- Key Achievements
- Recognized as a top-performing Store Manager through multiple months of operational, sales, and leadership excellence, earning Aeropostale Certificate of Excellence.
- Successfully developed internal talent by coaching and promoting 2 associates into Key Holder roles.
- Earned performance-based bonuses multiple times through achievement of business goals and strong sales performance.
Mens Coordinator
TJ MAXX
08.2023 - 05.2024
- Executed merchandising strategies that enhanced product presentation and drove sales.
- Delivered strong customer engagement initiatives to support customer satisfaction and loyalty.
- Utilized sales reports and inventory analysis to support product availability and business performance.
Store Manager
LOVISA
10.2022 - 06.2023
- Managed daily retail operations focused on sales performance, customer engagement, scheduling, and operational execution.
- Scouted, hired, and developed employees to strengthen team performance and capability.
- Executed visual merchandising strategies that enhanced product presentation and sales.
- Created schedules to optimize workflow, coverage, and resource allocation.
- Cultivated positive customer interactions and ensured an exceptional in-store experience.
- Specialized in piercing services and promoted engagement with jewelry products.
- Proficient in financial analysis, expense tracking, and budget adjustments.
Shift Supervisor
COFFEE ZON
08.2020 - 06.2023
- Managed a team of 10 employees, ensuring smooth operations and a positive work environment.
- Trained new hires in company policies, procedures, and customer service standards.
- Developed strategies to improve efficiency and reduce costs, resulting in an increase in productivity.
- Led daily shift briefings, communicating goals and objectives to team members.
- Barista | The Westin Hotel | Jul 2019 – Apr 2020 | Indianapolis, IN
- Shift Supervisor | Walgreens | Mar 2018 – Jul 2019 | Indianapolis, IN
- Style Advisor | Justice Tween Brand | Dec 2016 – Jan 2018 | Indianapolis, IN
Education
Diploma - General Studies
Warren Central High School
Indianapolis, IN06-2018
Skills
- Retail Leadership
- Sales & KPI Performance
- Team Development & Coaching
- Hiring & Talent Development
- Payroll & Labor Management
- Inventory Management
- Internal Reporting & Analysis
- Customer Experience
- Operational Excellence
- Scheduling & Workforce Planning
- Visual Merchandising
- Problem Solving
Certification
- Aeropostale Certificate of Excellence - Recognized for outstanding performance in January, February, and March 2025
- Fundamentals of Business Money Management - Completed January 2024
LANGUAGES
English – Fluent
Timeline
Store Manager
AEROPOSTALE
05.2024 - 12.2025
Mens Coordinator
TJ MAXX
08.2023 - 05.2024
Store Manager
LOVISA
10.2022 - 06.2023
Shift Supervisor
COFFEE ZON
08.2020 - 06.2023
Diploma - General Studies
Warren Central High School