Brooke Roberts
Grovertown
Summary
Dependable and detail-oriented with background in, and passion for child advocacy. Committed to fostering collaboration and enhancing positive outcomes.
Overview
18
18
years of professional experience
Work History
Team Leader
Tractor Supply Company
Knox
09.2021 - Current
- Coordinated inventory management, ensuring stock availability on sales floor.
- Received, processed, and stocked merchandise according to store policies.
- Assisted customers with inquiries, providing product information efficiently.
- Opened store daily and executed cash deposits accurately.
- Collaborated with team members to enhance productivity and operational efficiency.
- Mentored junior staff, fostering a collaborative work environment.
- Communicated with customers, employees, and vendors to resolve inquiries and complaints.
- Trained new employees on operational procedures to support team growth.
CASA
Starke County
Knox
03.2016 - 09.2022
- Advocated for children's rights in court proceedings and legal settings.
- Collaborated with DCS Family Case Managers to assess children's needs and circumstances.
- Conducted regular visits to ensure children's safety and well-being.
- Prepared detailed reports outlining observations and recommendations for court cases.
- Attended training sessions to enhance knowledge of child welfare policies.
- Engaged with community resources to support children and families effectively.
- Maintained confidentiality while managing sensitive information regarding cases.
- Conducted home visits and interviews with parents, guardians, and relatives.
- Researched community resources to assist families in meeting their needs.
- Assessed living conditions of homes where children were placed and made recommendations based on observations.
- Collaborated with teachers, social workers, and other professionals involved in case management.
- Participated in team meetings to discuss strategies for achieving outcomes beneficial to the child's welfare.
- Maintained detailed records on all cases including progress notes, reports, assessments.
Assistant Store Manager
Dollar General
Knox
08.2020 - 09.2021
- Trained new employees on customer service and store policies.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Resolved customer complaints to maintain a positive shopping experience.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
Server/Restaurant Hostess
The Country Kettle
Knox
07.2008 - 08.2020
- Provided excellent customer service to ensure satisfaction.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Assisted in training new servers and host staff on standards and service procedures.
Education
High School Diploma -
Harcourt
Remote06-2002
Skills
- Documentation and reporting
- Record keeping
- Attention to detail
- Problem solving
- Conflict resolution
- Collaboration and teamwork
- Effective communication
- Relationship building
- Reliability
Timeline
Team Leader
Tractor Supply Company
09.2021 - Current
Assistant Store Manager
Dollar General
08.2020 - 09.2021
CASA
Starke County
03.2016 - 09.2022
Server/Restaurant Hostess
The Country Kettle
07.2008 - 08.2020
High School Diploma -
Harcourt