B S SRUTHI

Roles and Responsibilities:

• *Raising SARs and Reporting*: Prepare and submit Suspicious Activity Reports (SARs) to the Financial Crimes Enforcement Network (FinCEN).
• *Transaction Investigation and Mentoring*: Mentor team members in investigating and reviewing transactions, ensuring thorough understanding and compliance.
• *Customer Interaction for Activity Understanding*: Reach out to customers to clarify and understand any suspicious activities or transactions.
• *Team Coaching and Development*: Provide guidance, coaching, and mentoring to team members, offering feedback and process updates.
• *Quality and Process Improvement*: Manage change tracking, assess quality issues, conduct root cause analysis, and implement improvement plans in collaboration with the operations team.

Roles and Responsibilities:

• Prepared monthly slide decks to highlight agent performance.
• Managed daily operations and ensured audit delivery aligned with client requirements.
• Established quality governance calls with clients and operations for effective communication.
• Coordinated across stakeholders to implement a quality framework and overall quality strategy.
• Conducted root cause analysis, recommended improvements, and collaborated with operations to enhance quality performance.
• Worked with clients on tool enhancements and workflow amendments.
• Investigated sensitive issues, collaborating with teams to understand causes and implications.
• Developed and mentored a high-performing team, fostering relationships and resolving conflicts.
• Introduced innovative ideas for process standardization and performed training needs identification.
• Provided coaching and feedback to analysts to drive goal achievement.
• Wrote in-depth reports and presented findings to management.
• Coordinated with management and HR to manage team performance and personnel issues.
• Led and motivated the team, ensuring engagement and talent development.
• Delivered process updates to analysts and handled QA exceptions.
• Monitored daily transactions to meet monthly targets.
• Conducted confidential investigations of suspected fraud.
• Analyzed documentation and financial records to determine if fraud occurred.
• Identified sanctioned and PEP customers based on UK regulatory guidelines.
• Completed KYC investigations, AML alert reviews, CDD investigations, and SAR preparation.
• Identified and monitored suspicious activities related to money laundering.
• Investigated alert cases and customer transaction histories for fraudulent activities.
• Conducted enhanced due diligence on flagged accounts and escalated cases as needed.

Roles and Responsibilities:

• In-depth knowledge with client information, work types, reference source for doctors’ names, and routines.
• Managing workflow to avoid backlog ontime, TAT – 24 hours, Quality assurance – 99%.
• Quality checks - Transcribing and proofreading
• Prepare, update and maintain workflow, LPD report, account sheet, reporting MIS to the client.
• Compliance Check - Transcribe / CDPA documents as per the Transcription / CDPA guidelines