Sridevi Iyer
Chennai
Summary
Process-driven individual with ~5 years of experience in customer management, market research, stakeholder management, quality control, order management in the SaaS and pharmaceutical industries.
Overview
5
5
years of professional experience
Work History
Market Research Executive
Freshworks Technologies Private Limited
Chennai
2022.08 - Current
- Generated leads by researching prospective customers through various channels.
- Prepared reports based on collected data and presented insights to stakeholders.
- Developed and used specific methodologies for collecting and analyzing marketing data.
- Enhanced the quality of daily signups by ensuring they contain all required information before forwarding them to the sales team.
- Collaborated with marketing team to populate and streamline data from system post campaign.
- Assisted sales team with data transfer and population based on requirements.
Drug Safety Associate
Bioclinica
Mysore
2021.01 - 2022.08
- Performed case intake in AgXchange (IRT), facilitated review sessions and conducted follow-ups, while processing safety data and AE information.
- Conducted quality assessments of team-handled cases and delivered constructive feedback.
- Provided comprehensive mentoring to 7 associates, guiding them through the ramp-up and assessment phase with successful outcomes.
- Enhanced efficiency by retrieving information, conducting enquiries via phone calls and emails regarding AE, PQC, MI and others. Subsequently documented cases in IRMS database.
- Evaluated seriousness criteria and wrote narratives for each case handled.
- Collaborated on reconciliation efforts, drove case closure, coordinated translations, and ensured timely delivery of reports to customers.
Drug Safety Associate
Bioclinica
Mysore
2019.08 - 2020.10
- Same as above.
Education
Master of Science - Forensic Science
Centurion University of Technology & Management
Jatni, Odisha2019-06
B.Pharma - Pharmacy
M S Ramaiah College of Pharmacy
Bengaluru, India2017-06
Skills
- Client Relationship Management
- Database Management
- Excellent Communication
- Qualitative Research
- Problem Solving
- Teamwork and Collaboration
- Pharmacovigilance
- Clinical Research
- Analytical Skills
- Time Management
Languages
English
First Language
Hindi
Proficient (C2)
C2
Tamil
Upper Intermediate (B2)
B2
Internships
- Intern at Dr. Reddy's Laboratories Limited, Hyderabad (01/2019 - 03/2019) - Worked in the audit department learning about the auditing strategies and reporting tools.
- Thesis work - Worked under the guidance of Mr. Ganesh Arun Malwadkar for the dissertation work entitled "Drug Profiling of Fluoroquinolones by Chromatographic Techniques"
Timeline
Market Research Executive
Freshworks Technologies Private Limited
2022.08 - Current
Drug Safety Associate
Bioclinica
2021.01 - 2022.08
Drug Safety Associate
Bioclinica
2019.08 - 2020.10
Master of Science - Forensic Science
Centurion University of Technology & Management
B.Pharma - Pharmacy
M S Ramaiah College of Pharmacy
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