Sridevi Iyer
Chennai
Summary
Process-driven individual with ~5 years of experience in customer management, market research, stakeholder management, quality control, order management in the SaaS and pharmaceutical industries.
Overview
5
5
years of professional experience
Work History
Market Research Executive
Freshworks Technologies Private Limited
Chennai
08.2022 - Current
- Generated leads by researching prospective customers through various channels.
- Prepared reports based on collected data and presented insights to stakeholders.
- Developed and used specific methodologies for collecting and analyzing marketing data.
- Enhanced the quality of daily signups by ensuring they contain all required information before forwarding them to the sales team.
- Collaborated with marketing team to populate and streamline data from system post campaign.
- Assisted sales team with data transfer and population based on requirements.
Drug Safety Associate
Bioclinica
Mysore
01.2021 - 08.2022
- Performed case intake in AgXchange (IRT), facilitated review sessions and conducted follow-ups, while processing safety data and AE information.
- Conducted quality assessments of team-handled cases and delivered constructive feedback.
- Provided comprehensive mentoring to 7 associates, guiding them through the ramp-up and assessment phase with successful outcomes.
- Enhanced efficiency by retrieving information, conducting enquiries via phone calls and emails regarding AE, PQC, MI and others. Subsequently documented cases in IRMS database.
- Evaluated seriousness criteria and wrote narratives for each case handled.
- Collaborated on reconciliation efforts, drove case closure, coordinated translations, and ensured timely delivery of reports to customers.
Drug Safety Associate
Bioclinica
Mysore
08.2019 - 10.2020
- Same as above.
Education
Master of Science - Forensic Science
Centurion University of Technology & Management
Jatni, Odisha06-2019
B.Pharma - Pharmacy
M S Ramaiah College of Pharmacy
Bengaluru, India06-2017
Skills
- Client Relationship Management
- Database Management
- Excellent Communication
- Qualitative Research
- Problem Solving
- Teamwork and Collaboration
- Pharmacovigilance
- Clinical Research
- Analytical Skills
- Time Management
Languages
English
First Language
Hindi
Proficient (C2)
C2
Tamil
Upper Intermediate (B2)
B2
Internships
- Intern at Dr. Reddy's Laboratories Limited, Hyderabad (01/2019 - 03/2019) - Worked in the audit department learning about the auditing strategies and reporting tools.
- Thesis work - Worked under the guidance of Mr. Ganesh Arun Malwadkar for the dissertation work entitled "Drug Profiling of Fluoroquinolones by Chromatographic Techniques"
Timeline
Market Research Executive
Freshworks Technologies Private Limited
08.2022 - Current
Drug Safety Associate
Bioclinica
01.2021 - 08.2022
Drug Safety Associate
Bioclinica
08.2019 - 10.2020
Master of Science - Forensic Science
Centurion University of Technology & Management
B.Pharma - Pharmacy
M S Ramaiah College of Pharmacy
Similar Profiles
Monisha ChandranMonisha Chandran
Manager - Customer Support at Freshworks technologies private limitedManager - Customer Support at Freshworks technologies private limited
Saravanan A VSaravanan A V
Senior Manager - IT Operation - Network Engineering & IT Governance at Freshworks Technologies Private LimitedSenior Manager - IT Operation - Network Engineering & IT Governance at Freshworks Technologies Private Limited
NAYEEMULLAH KHANNAYEEMULLAH KHAN
Marketing Operations – Specialist at Freshworks Technologies Private LimitedMarketing Operations – Specialist at Freshworks Technologies Private Limited
Vijayakumar RamasamyVijayakumar Ramasamy
Supply Chain Manager at Sri Jayamangalam Shop and SaveSupply Chain Manager at Sri Jayamangalam Shop and Save
Saravanan MurthiSaravanan Murthi
Associate Director IT at Chargeback Gurus Fintech Pvt LtdAssociate Director IT at Chargeback Gurus Fintech Pvt Ltd