B.Sathish Reddy
Siddipet
Summary
Skilled Collection Manager with demonstrated success in coordinating team and financial activities. Friendly and adaptable professional with remarkable leadership and program management skills. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Collection Manager position. Ready to help team achieve company goals.
Overview
8
8
years of professional experience
Work History
Branch Manager
Mahindra Home Finance
01.2024 - Current
- Bkt0-1 Collections (Mortgage)
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Assessed employee performance and developed improvement plans.
- Engaged employees in business processes with positive motivational techniques.
- Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
Collection Officer
Bajaj auto finance LTD.
11.2022 - 12.2023
- Bkt0-6 Collections(TW FLOW)
- Contacted delinquent members by phone, or directly visited to determine reasons for delinquency.
- Implemented timely escalation procedures when necessary, ensuring prompt attention is given to high-risk accounts.
- Reduced outstanding receivables by proactively monitoring aged accounts and prioritizing collection efforts accordingly.
- Determined when repossession would be best course of action, preparing appropriate documentation for repo process.
- Leveraged strong negotiation skills to secure favorable terms for both the company and its clients during payment negotiations.
- Maintained detailed feedback of customer interactions.
- Enhanced debt recovery by implementing efficient collection strategies and techniques.
- Utilized strong communication skills to handle difficult conversations with customers, maintaining professionalism and empathy.
- Collaborated on collection and dispute resolution issues.
- Contacted customers to discuss past-due accounts and negotiated payment plans.
Assistant Manager Remedies
TATA MOTORS FINANCE LTD
12.2021 - 10.2022
- Bkt1-3 Collections (SLCV &PV)
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Payment negotiation for settlement customers.
- Discussed with vendors about repo activities and mark repo flag in company servers.
RO
Bajaj Finserv Lending
07.2019 - 11.2021
- BktX (PL)
- Reduced account delinquency rates by promptly addressing early-stage delinquencies through proactive outreach efforts.
- Coordinated with internal departments to ensure prompt resolution of customer disputes, facilitating timely payment recoveries.
- Maintained detailed records of all collection activities, ensuring accurate reporting and proper case documentation.
- Contributed to risk management initiatives by identifying potential issues within loan portfolios and recommending appropriate action plans.
- Assessed debtors'' financial situations and crafted customized payment plans, enhancing the likelihood of successful repayments.
- Exceeded monthly targets consistently throughout the tenure due to consistent follow-up activities combined with effective negotiation skills.
- Implemented innovative penal recovery strategies that increased the success rate of collections while maintaining a positive customer experience.
- Provided exceptional customer service during challenging conversations, balancing empathy with firmness to achieve desired results.
- Trained new team members on best practices in collections and recovery, contributing to their professional development and success within the department.
- Improved company''s recovery rate by efficiently managing a portfolio of overdue loans and personal loan accounts.
- Monitoring daily cash collections deposited in the office in time.
Spare Parts Administrator
RKS MOTORS
10.2016 - 05.2019
- Organized and maintained an up-to-date database to efficiently track available stock and incoming shipments.
- Developed comprehensive reports on spare parts usage trends, enabling informed decision-making regarding future purchases and inventory levels.
- Maintained an organized workspace by implementing effective storage strategies for all spare part categories, resulting in easy access and improved productivity.
- Collaborated closely with technicians to ensure timely availability of required spare parts for scheduled maintenance tasks.
- Conducted regular audits of physical inventory, ensuring accuracy in the database records and minimized discrepancies between actual stock levels and recorded data.
Education
B. Com (GENERAL) -
Akshara junior college
Higher Secondary -
New generation junior college
Higher Secondary -
Indur institute of engineering technology
S.S.C -
Sri Vidya Bharathi vidhyalayam
Skills
- MS office (excel, word, power point & outlook)
- Quick learner
- Enthusiastic to learn new things
- Good knowledge on financial basics
- Good communication skill
- Hard work
- Excellent time management skills
- Cash Handling
- Proficient in MS Office
- Decision-Making
- Excellent work ethic
- Team Supervision
- Strategic Planning
- Goals and performance
- Performance Reviews
- Account Review
- Willing to Learn
- Self Motivation
- Key Performance Indicators
- Collections
- Staff recruitment
- Work Prioritization
Personaldata
09/24/93, B.Bal Reddy, Male, Indian, Married, Telugu, English, Hindi, S/o Bal Reddy, Thadkapally, Siddipet, 502114
Work Profile
- Overseeing staff members and ensuring the accurate and timely invoicing of customers.
- Setting payment collection goals and targets for the department.
- Creating and implementing a strategy to improve the collection of outstanding credit.
- Implementing collection policies and procedures to avoid excessive outstanding credit.
- Ensuring that the company policy on recoveries is followed and that it is in line with state and federal regulations.
- Implementing deadlines for invoicing and payment collection.
- Negotiating with customers in cases when non-payment occurs.
- Preparing monthly feedback reports on payment collections.
- Remaining informed of any legislative procedural training regarding debt collection.
- Prepare the MIS and share to the field.
Disclaimer
I, hereby declare that the information provided above is correct and truthful up to my knowledge and belief.
Languages
Telugu
Bilingual or Proficient (C2)
Hindi
Upper intermediate (B2)
English
Intermediate (B1)
Timeline
Branch Manager
Mahindra Home Finance
01.2024 - Current
Collection Officer
Bajaj auto finance LTD.
11.2022 - 12.2023
Assistant Manager Remedies
TATA MOTORS FINANCE LTD
12.2021 - 10.2022
RO
Bajaj Finserv Lending
07.2019 - 11.2021
Spare Parts Administrator
RKS MOTORS
10.2016 - 05.2019
B. Com (GENERAL) -
Akshara junior college
Higher Secondary -
New generation junior college
Higher Secondary -
Indur institute of engineering technology
S.S.C -
Sri Vidya Bharathi vidhyalayam
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