BUHARI M
Digital Banking
Thiruvananthapuram
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
16
16
years of professional experience
6
6
years of post-secondary education
Work History
Senior Associate ( CS & S)
State Bank of India
Trivandrum
11.2011 - Current
- Delivered services to customer locations within specific timeframes.
- Actively listened to customers, handled concerns quickly and escalated major issues to top management.
- Managed team of 10 new recruits in Yono (SBI Banking App) promotions and advertisements.
- Developed team communications and information for meetings.
- Identified issues, analyzed information and provided solutions to problems.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Collaborated with team members to achieve target results.
- Exceeded goals through effective task prioritization and great work ethic.
Business Development Manager
Markup Infoway Solutions India Pvt Ltd
Bangalore
07.2008 - 11.2011
- Reached out to potential customers via telephone, email and in-person inquiries.
- Developed and implemented favorable pricing structures balancing firm objectives against customer targets.
- Coordinated innovative strategies to accomplish marketing objectives and boost long-term profitability.
- Identified key products, services and customers and used data to devise innovative sales and marketing plans enabling dramatic growth.
- Worked with existing customers to increase purchases of products and services.
- Kept meticulous client notes and updated account information in company databases.
- Collected data and performed customer needs analysis.
- Negotiated, prepared and signed contracts with over 20 clients.
- Completed and submitted monthly and yearly reports to support executive decision making.
Territory Sales Manager
Intellicon Pvt Ltd
Kochi
06.2006 - 07.2008
- Worked with customers to understand needs and provide excellent service which intern increased sales by 15%.
- Maintained energy and enthusiasm in fast-paced environment.
- Carried out day-to-day duties accurately and efficiently.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Conducted research, gathered information from multiple sources and presented results.
- Developed and maintained courteous and effective working relationships.
- Analysis of Business Opportunities in Kerala market for Video Conferencing and IP Telephony (VoIP).
- Live Technical Demonstration for customers by establishing connectivity between two locations using Video Conferencing over IP, ISDN and V-SAT.
- Conducting Training for channels and dealers about use and advantages of product. Using that how can we reduce cost, How to provide solution for customer needs etc.
Education
MBA - Marketing And IT & Systems
MES Engineering College
Malappuram, Kerala 05.2002 - 06.2005
Bachelor of Science - Computer Science
A J College of Science And Technology
Trivandrum, Kerala 06.1997 - 05.2000
Skills
Ethics-focused
undefinedAccomplishments
- Supervised team of 30 staff members on Yono Launch day at Trivandrum on various Branches.
- Achieved Several Certifications for various a accomplishments
- Received several recognitions for the achievements by Top Management
Timeline
Senior Associate ( CS & S)
State Bank of India
11.2011 - Current
Business Development Manager
Markup Infoway Solutions India Pvt Ltd
07.2008 - 11.2011
Territory Sales Manager
Intellicon Pvt Ltd
06.2006 - 07.2008
MBA - Marketing And IT & Systems
MES Engineering College
05.2002 - 06.2005
Bachelor of Science - Computer Science
A J College of Science And Technology
06.1997 - 05.2000
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