Bula Philips
Operations Coordinator
Chennai
Summary
Dynamic professional with a proven track record of leveraging expertise to drive organizational growth and success. Committed to continuous improvement and excellence, fostering an environment that encourages innovation and collaboration. Eager to contribute to team objectives while enhancing professional capabilities through new challenges and opportunities. Passionate about delivering impactful results that align with the organization's strategic goals.
Overview
3
3
Languages
16
16
years of professional experience
Work History
Assistant Manager / GRE TL
G Square Pvt. Ltd.
11.2021 - Current
- Promoted as GRE Team Leader (TL) in Nov 2023
- Managing a team of 27 members
- Handling Chennai, Ambur, and Mysuru zones
- Responsible for team performance, reporting, client handling, and SOP compliance
- Developed and implemented operational strategies to enhance team performance and customer satisfaction.
- Coordinated cross-functional teams to streamline processes and improve service delivery efficiency.
- Mentored junior staff, fostering professional growth and enhancing team capabilities.
- Analyzed performance metrics to identify areas for improvement and drive strategic initiatives.
- Collaborated with management to refine training programs, improving employee onboarding experience.
- Led project planning sessions, aligning resources with organizational goals for successful execution.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
Staff Supporter
Professional Hunters Consultancy
11.2020 - 12.2021
- Recruitment coordination and candidate support
Telecalling Executive
Fin Fortune Financial Service
03.2021 - 11.2021
- Customer communication and lead generation
Hindi Teacher
Holy Angels Higher Secondary School
01.2017 - 01.2020
- Taught Hindi, GK, and Moral Science
Nursery Teacher
St. John CBSE School
01.2010 - 01.2016
- Managed primary classes and student development
Education
B.A. - English Literature
Kanpur University
05-2011
12th - undefined
Lucknow Board
01.2005
Skills
Basic Excel
Team Management
Communication
Customer service
Team leadership
Decision-making
Problem-solving
Time management
Customer relations
Team motivation
Staff training and development
Staff supervision
Task delegation
Goal setting
Staff management
Workload management
Team building
Employee scheduling
Operations management
Recruiting and interviewing
Staff development
Orientation and training
Multitasking and organization
Team collaboration
Scheduling and planning
Coaching and mentoring
Recruitment and hiring
Marketing
Team motivation techniques
Computer skills
Teamwork and collaboration
Active listening
Work Planning and Prioritization
Customer relationship management
Timeline
Assistant Manager / GRE TL
G Square Pvt. Ltd.
11.2021 - Current
Telecalling Executive
Fin Fortune Financial Service
03.2021 - 11.2021
Staff Supporter
Professional Hunters Consultancy
11.2020 - 12.2021
Hindi Teacher
Holy Angels Higher Secondary School
01.2017 - 01.2020
Nursery Teacher
St. John CBSE School
01.2010 - 01.2016
12th - undefined
Lucknow Board
B.A. - English Literature
Kanpur University
Declaration
I hereby declare that the above information is true to the best of my knowledge.