Bulti Paria
Jabalpur
Summary
Boost customer satisfaction by analyzing and improving procedures to capitalize on emerging trends and integrate new approaches. Proactive in updating training programs and policies to prevent lags and maintain industry-leading service levels. Highly analytical and objective with methodical approach. Proactive Customer Service Executive with the resolve to remain calm under extreme pressure. Ready to take a dedicated career in customer service to a position with an established company.
Overview
3
3
years of professional experience
Work History
Customer Service Executive
Web Techno Services
Aurangabad
05.2021 - 05.2024
- Enabled customers to find answers by providing extensive details on system navigation
- Closely monitored and oversaw customer service processes, detecting improvements required to enhance customer satisfaction
- Adequately trained teams to provide excellent customer service
- Managed all complex complaints, issues and problems to maintain customer satisfaction
- Communicated with customers in a variety of formats, such as phone calls, online chats and emails.
- Developed strong relationships with customers by providing knowledgeable advice on products and services.
- Assisted customers with product returns or exchanges according to established guidelines.
- Tracked customer complaints and followed up to ensure resolution was achieved.
Education
Masters of Commerce - Commerce
Mata Gujri Mahila Mahavidyalaya
Jabalpur05-2022
Bachelor of Commerce - Commerce
Mata Gujri Mahila Mahavidyalaya
01.2018
Certificate of Higher Education - 12th
Nachiketa High School
01.2015
Skills
- Research capabilities
- Customer transactions
- Customer and staff support
- Interpersonal communications
- Customer service excellence
Personal Information
Date of Birth: 02/11/97
Languages
- Bengali, First Language
- English, C2 Proficient
- Hindi, C2 Proficient
Timeline
Customer Service Executive
Web Techno Services
05.2021 - 05.2024
Masters of Commerce - Commerce
Mata Gujri Mahila Mahavidyalaya
Bachelor of Commerce - Commerce
Mata Gujri Mahila Mahavidyalaya
Certificate of Higher Education - 12th
Nachiketa High School
Similar Profiles
Sujith RamankulathSujith Ramankulath
Sales Manager at Techno Solutions and General Trading Services LLCSales Manager at Techno Solutions and General Trading Services LLC
Somya SrivastavaSomya Srivastava
Software developer Intern at Way2It techno Services private limitedSoftware developer Intern at Way2It techno Services private limited
SAHAD N SALIMSAHAD N SALIM
Engineer at IBS Software Services, Techno Park, TrivandrumEngineer at IBS Software Services, Techno Park, Trivandrum