SAGAR PRALHAD MOKAL

Job Responsibility: -

• Streamlined mobile and cloud-based computing through blend of efficient and effective applications with ongoing reliability testing.
• Stakeholder management – Coordinate with engineers, vendors, customers and internal teams for new CR implementations and internal infra-IT project requirements
• Developed and implemented short and long-term technology programs to determine performance measurements, outcomes and investment needs.
  
• Reviewed program plans to develop and coordinate activities.
• Documented, triaged and managed defects in RAMCO and worked with developers to facilitate timely resolutions.
• Monitored and facilitated bug resolutions to optimize software.
• Met project scope and delivery dates by planning optimal testing schedules.
• Worked with off-site teams to complete timely tests and facilitate smooth product releases.

Job Responsibility: -

• Training and support on RAMCO and COBRA application Handles queries related to McDonald’s India delivery server.
• Provide support to client McDonald’s Stores for debugged and repaired application issues.
• Entry level visual basic
• Handled Sever administrator for VIRTUAL MACHINES.
• Technical support for VPN and basic network connection to all warehouses Maintaining reports of all Supply Chain Department
• Assisted in development and implementation of quality assurance initiatives.
• Installed modules for databases to meet client specifications.
• Writing Sql commands
• Conducted root cause analysis to identify basis of application problem.
• Administered on-site support and application engineering for custom products with unique interfaces.
• Creating network structure for machines. i.e. (server, pos, kvs, SOK)

Job Responsibility:-

• Training & support on site and online
• Training : manage properties, projects , enquires through CRM
• Setup Email and SMS settings through CRM
• Manage all web settings & design through
• Updating A record, MX record and C panel for hosting web site and Emails as per the client requirement.
• Attending all queries of users (commercial module, administrative module, production module, distribution module and inventory module) and resolving queries
• Mainly Support to users with terminal services on servers admin & team viewer
• Administrator for active directory for user creation & termination and also handle password resetting process on user request
• Technical support for VPN and basic network connection to all warehouses.
• Provided software support and general technical solutions for operational, database and security requirements in applications.
• Updated software versions with patches and new installations to close security loopholes and protect users.