Bunty Kumar
Customer Service Executive
Sharjah
Summary
I am a quality-driven, enthusiastic and creative professional experienced in leading cross- functional teams in project operations, maintenance and optimization activities. I am seeking a challenging and fulfilling position in your organization that would allow me to utilize my organizational skills, excellent communication skills and a passion for new learning and implementation of best practices
Overview
19
19
years of professional experience
3
3
years of post-secondary education
Work History
Customer Service Executive
BAWABATUMM AL QURA Tech.Cont.LLC
Sharjah
2011.01 - 2019.11
- Maintaining the NPS loyalty score
- Applying the Omanian rule for the customer retaining.
- Used consultative techniques to understand customer needs and make strategic referrals to business partners.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
- Assisted customers with opening accounts and signing up for new services.
- Maintained and managed customer files and databases.
- Complied with company policies and procedures by encouraging positive and effective work environment among employees.
Customer Service Associate
AL JUMEIRAMarine ServicesLLC
Sharjah
2007.01 - 2010.12
- Ask question to determine the nature of the problem
- Documented the customer interaction to reduce onboard time.
- Improved following of with unsatisfied customers & resolving the issues.
- Entered customer interaction details in sales system to track requests, document problems and record solutions offered.
- Responded to customer calls and emails to answer questions about products and services.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Researched and evaluated suppliers and vendors based on quality, price, selection, availability and distribution capabilities.
- Recommended products to customers and suggested other options if preferred product was unavailable.
- Addressed escalated customer service issues sent from sales and service teams to save customer relationships.
- Addressed customer account discrepancies and concerns.
- Facilitated communications through management of inbound and outbound customer calls.
- Provided primary customer support to internal and external customers.
- Contacted customers to return routine and general calls promptly.
IT Administrator
Dar AL Handsah Shair &PartnersLLC
Dubai
2004.03 - 2010.11
- Installation & maintenance of the IT System.
- Deployment of new & updated IT Policies for all systems in the networks.
- Handeling the basic IT issues of the users & resolving the issue’s.
- Upgrading, installing and configuring new hardware and software to meet company objectives.
- Creating user accounts and performing access control.
- Documenting processes, as well as backing up and archiving data.
Education
B.Sc. - Computer Information Systems
Champalian
College
2000.01 - 2003.01
Diploma - Supply Chain Management
Skills
1 Customer Service2 Leadership Skills3 Time Management Skills4 InterpersonalCommunication skill5 Ability to work UnderPressure6 Fast Learner
Affiliations
Level 2 – Certificate in
Procurement and Supply
Operations from Blue Ocean
Academy
Timeline
Customer Service Executive
BAWABATUMM AL QURA Tech.Cont.LLC
2011.01 - 2019.11
Customer Service Associate
AL JUMEIRAMarine ServicesLLC
2007.01 - 2010.12
IT Administrator
Dar AL Handsah Shair &PartnersLLC
2004.03 - 2010.11
B.Sc. - Computer Information Systems
Champalian
College
2000.01 - 2003.01