Summary
Overview
Work History
Education
Skills
Personal Information
Hobbies
Disclaimer
Languages
Timeline
Generic
Sencita Randel Mendonca

Sencita Randel Mendonca

Bhayander (W)

Summary

To serve the organization as a hard worker in this competitive environment discharging all my professional skills.

Strongly believe in honesty and loyalty towards organization. Highly motivated and willing to learn more to achieve organisational goals. Believes in “Quality of Work”

Overview

3
3
years of post-secondary education
7
7
years of professional experience

Work History

customer service executive

Indigo
Mumbai
04.2019 - 02.2023
  • Worked for (Indigo) as a customer service executive since April 2019 Till Feb 2023
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Monitored customer feedback to identify areas for improvement in service delivery.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.

customer service agent

teleperformance
10.2018 - 03.2019
  • Provided customer support at Teleperformance, assisting clients with inquiries and issues.
  • Assisted customers with inquiries through multiple communication channels.
  • Resolved customer complaints efficiently and effectively to ensure satisfaction.
  • Documented customer interactions in company database for accurate record-keeping.

customer service associate

justdial
05.2016 - 09.2018
  • Collaborated with Justdial as a customer service associate from May 2016 to Sep 2018.
  • Resolved customer complaints effectively and maintained satisfaction levels.
  • Processed orders and managed customer accounts in the system.
  • Assisted customers with inquiries and provided accurate product information.

Education

T.Y.B.COM. -

St Gonsalo Garcia College Vasai
Mumbai
06.2013 - 01.2016

H.S.C. -

St. Rocks Junior College

S.S.C. -

Royal English High School

Skills

  • 1 Basic Knowledge with MS-CIT & Tally ERP 9
  • Time management
  • Active listening

Personal Information

English, Hindi, Marathi

Hobbies

English, Hindi, Marathi

Disclaimer

English, Hindi, Marathi

Languages

English
Proficient
C2
Hindi
Proficient
C2
Marathi
Proficient
C2

Timeline

customer service executive

Indigo
04.2019 - 02.2023

customer service agent

teleperformance
10.2018 - 03.2019

customer service associate

justdial
05.2016 - 09.2018

T.Y.B.COM. -

St Gonsalo Garcia College Vasai
06.2013 - 01.2016

H.S.C. -

St. Rocks Junior College

S.S.C. -

Royal English High School
Sencita Randel Mendonca