Work Preference
Summary
Overview
Work History
Education
Skills
Websites
Disclaimer
Cloud Exposure
Timeline
Generic
Burra Gayithrini Vishal Goud
Open To Work

Burra Gayithrini Vishal Goud

Hyderabad

Work Preference

Job Search Status

Open to work
Desired start date: Open to discussion

Desired Job Title

Senior NOC Analyst – Cloud OperationsCloud Support Engineer

Work Type

Full Time

Location Preference

HybridOn-SiteRemote
Location: Hyderabad
Open to relocation: Yes

Salary Range

₹-991/yr - ₹90000/yr

Summary

Experienced Cloud and Network Support Engineer with 9 years in 24x7 production environments. Specializes in AWS services, monitoring, incident management, and troubleshooting distributed systems. Resolves high-severity issues, enhances system reliability, and collaborates effectively across teams. Solid background in networking and cloud infrastructure.

Overview

9
9
years of professional experience

Work History

Senior NOC Analyst – Cloud Operations

Open Text Technologies India Pvt. Ltd.
02.2020 - Current
  • Monitored and supported cloud-based infrastructure using tools like Nagios, Grafana, and SiteScope ensuring 99.9% uptime
  • Diagnosed and resolved P1/P2 incidents, decreasing mean time to resolution (MTTR) through targeted troubleshooting
  • Utilized Micro Focus NNMi for network fault management and performance monitoring
  • Created and maintained monitoring alerts and dashboards, enhancing proactive issue detection and response capabilities
  • Performed health monitoring setup by creating custom monitors in SiteScope and tracking performance via APM.
  • Coordinated with ISPs/service providers to resolve network circuit outages, mitigating impact on business operations
  • Managed user access and authentication via Active Directory and LDAP, ensuring secure identity management
  • Resolved end-user issues in Citrix environments and NetIQ, escalating to L2 for complex problems
  • Collaborated with cross-functional teams to resolve infrastructure and application alerts in real time

Network Engineer (L1)

IT Source Technologies Ltd.
12.2017 - 02.2020
  • Troubleshot network issues across enterprise and branch environments, ensuring high availability of banking services
  • Configured and maintained Cisco & HP routers and switches, including routing protocols
  • Performed IP provisioning, leased line configuration, and network service setup
  • Managed incident lifecycle using HP Service Manager, achieving SLA compliance for timely resolution
  • Upgraded firmware for network devices, improving performance and bolstering security posture
  • Configured and supported Cisco VOIP phones (7900 series) via Cisco Call Manager, facilitating reliable communication
  • Worked in a critical data center environment, handling real-time production issues
  • (Client: BOB Data Centre)

Network Engineer

Trimax IT Infrastructure & Services Ltd.
02.2017 - 11.2017
  • Delivered L1 network support in live data center environment, ensuring high availability and performance
  • Assisted in troubleshooting network connectivity and infrastructure issues, facilitating rapid resolution and minimizing downtime
  • Supported monitoring and maintenance of enterprise network systems, contributing to stability and reliability of network operations

Education

B.Tech - Computer Science Engineering

Malla Reddy College of Engineering And Technology
04-2015

Skills

  • Cloud infrastructure expertise
  • EC2, VPC, and IAM skills
  • S3 storage solutions and ELB setup
  • Route 53 DNS management and CloudWatch monitoring
  • SNS messaging services with Docker deployment
  • Kubernetes orchestration with Jenkins CI/CD
  • Version control using GitHub
  • Monitoring with Prometheus and Grafana dashboards
  • Networking fundamentals: TCP/IP, VPN, DNS, DHCP
  • Routing protocols knowledge for LAN/WAN environments
  • VPN configuration for secure communications
  • Voice services implementation on Linux/Windows platforms
  • IT service management frameworks including LDAP support

Websites

Disclaimer

I hereby declare that the information furnished above is true to the best of my knowledge and I bear responsibility for correctness of the particulars.

Cloud Exposure

  • Hands-on practice with AWS services:
  • Practical knowledge of deploying scalable web applications using EC2, Auto-scaling, and Load Balancers
  • Configured VPC, subnets, ELB and security groups
  • Implemented IAM roles and policies
  • Setup S3 storage and basic static hosting
  • Implemented basic monitoring using CloudWatch and configured alerts using SNS
  • Worked with Docker containers and Kubernetes basics for application deployment
  • Version control and CI/CD exposure using GitHub and Jenkins

Timeline

Senior NOC Analyst – Cloud Operations

Open Text Technologies India Pvt. Ltd.
02.2020 - Current

Network Engineer (L1)

IT Source Technologies Ltd.
12.2017 - 02.2020

Network Engineer

Trimax IT Infrastructure & Services Ltd.
02.2017 - 11.2017

B.Tech - Computer Science Engineering

Malla Reddy College of Engineering And Technology

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Burra Gayithrini Vishal Goud