UMASHANKAR V
Bangalore
Summary
Cloud Operations Engineer with 6+ years of experience supporting NOC monitoring & AWS cloud infrastructure, Linux administration production environments, and observability platforms. Experienced in incident management, event monitoring, reliability engineering, root cause analysis, and with a focus on reducing MTTR, Patching activity improving service availability, and strengthening production reliability. Hands-on with Grafana, Prometheus, Alertmanager, AWS services, and modern monitoring frameworks, with a strong interest in Gen AI, MLOps.
Overview
7
7
years of professional experience
Work History
Cloud Operations (NOC Engineer)
Synchronoss Technologies
Bangalore
12.2022 - Current
- Monitor and manage end-to-end production cloud environments using Prometheus and Grafana to support high availability, performance, and operational visibility.
- Support AWS services including EKS, EC2, S3, IAM, VPC, EBS, ELB, and CloudWatch across production cloud operations.
- Administer Linux production environments, including system maintenance, patch management, incident resolution,
- Provide advanced L2 level production support, diagnosing complex technical issues while meeting SLO and SLA requirements.
- Use Grafana, Prometheus, Loki, and Alert manager to monitor Kubernetes clusters, cloud infrastructure, APIs, and databases; perform alert triage and troubleshooting.
- Design and maintain Grafana dashboards, Prometheus alerting rules, exporters, and monitoring strategies to improve visibility and accelerate incident detection.
- Optimize alerting through threshold tuning and noise reduction to minimize false positives and improve operational effectiveness.
- Develop and maintain operational runbooks, technical documentation, and Confluence knowledge-base articles to improve operational readiness.
- Conduct initial root cause analysis (IRCA) and participate in post-incident reviews, implementing preventive measures to reduce recurring incidents.
- Observability Tool Migration
- Supported the transition from LogicMonitor to Prometheus and Grafana, modernizing cloud infrastructure monitoring and observability.
- Evaluated existing dashboards, alert configurations, and monitoring integrations to identify business-critical observability requirements.
- Developed and maintained custom Grafana dashboards, Prometheus alerting rules, and exporters to improve monitoring coverage and proactive incident detection.
- Collaborate with Engineering, Infrastructure, DevOps, Platform Engineering, and Application Support teams to resolve critical incidents and improve service availability.
- Improved infrastructure visibility and monitoring efficiency while reducing monitoring platform costs through adoption of a scalable open-source observability stack.
Network Monitoring
TATA Play Private Limited
Bangalore
06.2019 - 02.2022
- Monitored network activity 24×7 in Nagios to support system uptime and continuity.
- Installed and configured requested software packages on Red Hat Enterprise Linux (RHEL 7).
- Tracked incidents in ServiceNow ticketing tool.
- Managed P1, P2, and P3 severity issues and collaborated with internal team via bridge calls until services returned to normal.
Education
Intermediate Education -
Vikas Junior College 2010-2012 Batch
Kuppam, Andhra PradeshB.Tech - Computer Science Engineering (CSE) 2012-2016 Batch
Jawaharlal Nehru Technological University
AnantapurSkills
- ITSM: Incident, Change & Problem Management (ITIL), ServiceNow
- Cloud & Infrastructure: AWS (EKS, EC2, S3, IAM, VPC, Route53, ELB, CloudWatch)
- Monitoring & Observability: Prometheus, Grafana, Alertmanager, Loki, LogicMonitor, SolarWinds, AlertSite, Witbe,xMatters Bridge
- Docker, Argo CD, Git, basics
- Operating Systems: Linux (RHEL 7, Ubuntu, CentOS), Windows
- Collaboration: Confluence, Microsoft Teams, Zoom
Designation
CLOUD OPERATIONS ENGINEER (NOC)
declaration
I hereby declare that all the information provided by me in the above context is true to the best of my knowledge.
Timeline
Cloud Operations (NOC Engineer)
Synchronoss Technologies
12.2022 - Current
Network Monitoring
TATA Play Private Limited
06.2019 - 02.2022
Intermediate Education -
Vikas Junior College 2010-2012 Batch
B.Tech - Computer Science Engineering (CSE) 2012-2016 Batch
Jawaharlal Nehru Technological University