BUSHRA I MITHAIGAR
Hubballi
Summary
Cloud Support Associate at Amazon Web Services with expertise in troubleshooting complex AWS issues and providing effective solutions. Utilized technical skills in SQL and emotional intelligence to improve customer satisfaction and optimize support processes. Focused on operational excellence and continuous improvement, enhancing service efficiency.
Overview
1
1
Certification
Work History
Cloud Support Associate
Amazon Web Services
Bengaluru
07.2025 - Current
- Provided technical support to customers using AWS services by troubleshooting issues related to compute, storage, networking, and security.
- Analyzed customer-reported problems, identified root causes, and delivered effective solutions within defined SLAs.
- Worked closely with internal AWS service teams to escalate complex issues and ensure timely resolution.
- Assisted customers with service configurations, best practices, and optimization recommendations.
- Maintained clear and professional communication with customers through tickets and case documentation.
- Gained hands-on experience with AWS services and cloud infrastructure in a real-world production environment.
- Followed operational excellence and customer-obsession principles while handling high-priority cases.
- Documented solutions and created knowledge base articles for future reference.
- Participated in training sessions to enhance product knowledge and support skills.
- Maintained up-to-date knowledge of AWS services and features for accurate support.
- Provided feedback on common customer issues to improve service processes.
Education
Bachelor of Engineering (B.E.) - Computer Science and Engineering
KLE Technological University
Hubli12-2025
Diploma -
KLE's C. I. Munavalli Polytechnic
Hubli05-2022
SSLC - X -
Sacred Heart Convent High School
Hubli01.2019
Skills
- C
- C
- HTML/CSS
- SQL
- Reactjs
- Nodejs
- Data Structures and Algorithms
- OOPS
- Non verbal Communication
- Emotional Intelligence
- Team Collaboration
- Workflow optimization
- Process mapping
- Presentation and assessment
- Time-management
- Team leadership
- Decision making
- Conflict resolution
- Negotiation
- Persuasive
Certification
• AWS Certified Solutions Architect-https://www.credly.com/badges/b5af4ff3-9588-45dc-affe-6c87560a403b/linked_in?t=swcj9b
• Microsoft Azure Machine Learning for Data Scientists, 2024, COURSERA
• Networking Basics, 2024, CISCO-Networking Academy
• Introduction to Digital Manufacturing with Autodesk Fusion 360, 2023, COURSERA
• Autodesk Fusion 360 Integrated CAD/CAM/CAE, 2023, COURSERA
• Microsoft Azure Machine Learning for Data Scientists, 2024, COURSERA
• Networking Basics, 2024, CISCO-Networking Academy
• Introduction to Digital Manufacturing with Autodesk Fusion 360, 2023, COURSERA
• Autodesk Fusion 360 Integrated CAD/CAM/CAE, 2023, COURSERA
Domain Skills
C, C++, HTML/CSS, SQL, React.js, Node.js, Data Structures and Algorithms, OOPS
Management Skills
Non verbal Communication, Emotional Intelligence, Team Collaboration, Workflow optimization, process mapping, presentation and assessment, time-management, Team leadership, Decision making, Conflict resolution, Negotiation, Persuasive
Special Interest
Painting landscapes and abstract art using acrylic and watercolors, Baking and Cooking with focus on creating intricate desserts and experimenting new recipes.
Languages
- Kannada
- Hindi
- English
- Kannada
- Hindi
Personal Information
- Date of Birth: 07/05/03
- Gender: Female
Awards
- Topper Award, 2020, KLE's C. I. Munavalli Polytechnic, Hubli, Awarded for academic excellence in Diploma CSE 1st year
- Subject Award, 2020, KLE's C. I. Munavalli Polytechnic, Hubli, Awarded for scoring 100/100 in Maths-1 Diploma CSE
Projects
Brain Tumor Detection using Extreme Learning Machine (ELM): As a university project, I worked as a Data Analyst with the objective of developing an accurate and efficient methodology for brain tumor detection by leveraging the Extreme Learning Machine (ELM) model and using GLCM for feature extraction from medical images.
AI-powered OpenSearch query generator and optimizer: As part of my internship at Amazon Web Services, I worked on an AI-driven project to generate and optimize OpenSearch queries, focusing on improving query efficiency, reducing latency, and enhancing search performance in cloud-based environments.
Integrated Rehabilitation Centre for Addicts: As a Front-End and Back-End Developer, I developed a web-based drug addiction data collection platform using React for the front end and Node.js for backend services, with data securely stored and managed using MySQL.
Tech Fest
- Prayog 2.0, 04/27/24, Sai Vidya Institute of Technology, Rajanukunte, Karnataka, Participant and Presenter in Project Exhibition, Actively presented and participated 'Brain tumor detection using extreme learning machine' in the tech fest exhibition to showcase the knowledge obtained by developing the project and have gained knowledge such as advanced programming and industry best practices.
- Tech Fusion 2.0, 06/20/24, KLE Technological University, Vidyanagar, Karnataka, Participant and Demonstrator in Project Exhibition, Participated in Project Exhibition and Demonstrated a project on 'Lung tumor segmentation using Deep Learning' highlighting its key functionality and real world applications. Engaged with attendees, answered questions and gathered feedback on the project's impacts and potential improvements.
Areas Of Interest
- Software Development
- Machine Learning
- Research and Development
Affiliations
Volunteer-Little Desk Big Ideas---Bengaluru, Karnataka -2025
Timeline
Cloud Support Associate
Amazon Web Services
07.2025 - Current
Bachelor of Engineering (B.E.) - Computer Science and Engineering
KLE Technological University
Diploma -
KLE's C. I. Munavalli Polytechnic
SSLC - X -
Sacred Heart Convent High School