Shristi Ranjan
Cloud Support Associate
New Delhi
Overview
3
3
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work History
Cloud Support Associate
Amazon
06.2023 - Current
- Supported team with knowledgeable administrative assistance.
- Implemented proactive measures to anticipate potential customer issues, reducing the need for reactive support interventions.
- Improved customer satisfaction by promptly addressing and resolving inquiries and concerns.
- Maintained a high level of professionalism while interacting with diverse clientele, fostering strong relationships.
- Managed various emails from the customers in order to provide them with an effective solution.
TECHNICAL UNDERGRADUATE INTERN
TATA STEEL UTILITIES AND INFRASTRUCTURE LIMITED
11.2021 - 03.2022
- Designed an internal dashboard for managing the data systematically and efficiently
- Performed Software Testing for internal applications
- Researched and reviewed information in support of daily objectives
- Analyzed problems and worked with teams to develop solutions.
Education
B.TECH. - COMPUTER SCIENCE
MAHAVIR SWAMI INSTITUTE OF TECHNOLOGY, GURU GOBIND SINGH INDRAPRASHTA UNIVERSITY
01.2019 - 01.2023
Grad. -
ST. ANDREWS SCOTS SENIOR SECONDARY SCHOOL
New Delhi 04.2019 - 05.2019
Grad. -
ST. ANDREWS SCOTS SENIOR SECONDARY SCHOOL
New Delhi 04.2016 - 05.2017
Skills
- C
- C
- Java
- Python
- SQL
- HTML/CSS
Customer engagement
Technical troubleshooting
SLA compliance
Analytical thinking
Coursework
MariaDB using python, Infosys, 05/23/22, Java Programming, Duke University, 09/15/21, Programming for Everybody (Getting Started with Python), University of Michigan, 08/13/20, Data Structures and Algorithms, Database Management System, Operating Systems, Computer Networks
Research
Role of Computer Science During COVID-19, 11/01/21, IJTRE (International Journal For Technological Research In Engineering), 9, 3, 2347-4718
Certification
AWS SAA Certified
Timeline
AWS SAA Certified
11-2024
Cloud Support Associate
Amazon
06.2023 - Current
TECHNICAL UNDERGRADUATE INTERN
TATA STEEL UTILITIES AND INFRASTRUCTURE LIMITED
11.2021 - 03.2022
Grad. -
ST. ANDREWS SCOTS SENIOR SECONDARY SCHOOL
04.2019 - 05.2019
B.TECH. - COMPUTER SCIENCE
MAHAVIR SWAMI INSTITUTE OF TECHNOLOGY, GURU GOBIND SINGH INDRAPRASHTA UNIVERSITY
01.2019 - 01.2023
Grad. -
ST. ANDREWS SCOTS SENIOR SECONDARY SCHOOL
04.2016 - 05.2017
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