Buvana Balakrishnan

• Strengthened enterprise DR readiness at scale by delivering 20+ exercises annually.
• Improved DR readiness outcomes by coordinating cross-functional test scenario delivery.
• Enhanced compliance performance by executing disaster recovery testing and controls.
• Minimised downtime by optimising recovery time objective through targeted DR planning.
• Improved recovery speed by automating DR processes and reducing manual effort.
• Reduced continuity costs by delivering cloud-based continuity solutions effectively.
• Increased resilience by applying BIA and IT risk assessments to planning.
• Protected governance confidence by completing audit readiness and compliance reviews.
• Boosted leadership confidence by advising on resilience and continuity matters.
• Accelerated DR/BCP decisions by serving as primary escalation point.
• Ensured continuity delivery by providing onsite assistance and oversight for strategic UK assignment.
• Highlighted operational improvement opportunities through comprehensive analysis presented to senior leadership.

• Implemented DevOps tools and methods to enhance process efficiencies across teams.

Optimised cloud infrastructure for enhanced operational performance.

• Improved cloud infrastructure to support increased operational efficiency. to improve operational performance.
• Managed project lifecycles to ensure timely delivery and alignment with project goals.
• Applied agile principles to improve team productivity and daily workflows.
• Coordinated disaster recovery planning to ensure business continuity during unforeseen events.

• Minimised manual deployment errors by automating build, test, and deployment processes in collaboration with developers.
• Enhanced cloud service reliability through day-to-day administration of environments.
• Improved environment stability by patching Windows virtual environments and updating access control measures.

• Led cross-department coordination to resolve complex cases effectively.
• Executed tasks under tight deadlines, ensuring on-time delivery of project requirements.
• Delivered cloud support by ensuring accurate execution and timely task completion.

• Delivered 24/7 incident support across Windows, mainframe, SAP, Citrix, and networks, ensuring minimal downtime and rapid recovery.
• Coordinated incidents, problems, service requests, and changes under ITIL processes, enhancing overall service delivery.
• Maintained resilience and service continuity for DR readiness using proactive recovery procedures.
• Ensured resilience and service continuity for disaster recovery readiness through proactive recovery procedures, safeguarding business operations.