Buvaneswari M
Avadi
Summary
Dynamic professional with extensive experience at YES BANK Ltd, excelling in customer care operations and team management. Proven track record in enhancing customer satisfaction through effective problem-solving and performance tracking. Adept at fostering relationships and driving team collaboration, ensuring compliance and quality standards are consistently met.
Overview
13
13
years of professional experience
Work History
Dy Manager
YES BANK Ltd
Chennai
03.2017 - Current
- Consistently met strict deadlines in high-pressure environments while managing multiple deliverables.
- Demonstrated strong decision-making and organizational skills to enhance overall team performance.
- Implemented best practices through analysis and teamwork, improving customer support efficiency.
- Addressed customer inquiries and resolved complaints regarding liability products and services.
- Prepared Management Information Systems (MIS) to effectively track performance metrics.
- Fostered collaboration by managing team dynamics and building strong relationships.
- Maintained quality scores in accordance with established standards and guidelines.
- Conducted audits on team calls to ensure compliance and identify improvement opportunities.
- Coordinated with servicing and AML teams to facilitate account processing and compliance requirements.
- Monitored and validated transaction details for compliance and accuracy.
Customer Support Executive
ADFC Sister concern for HDFC Bank
Vadapalani
04.2013 - 03.2017
- To remain as basic point of contact for customers with queries, complaints, feedbacks, requests etc.
- Ensuring timely and professional responses to all complaints, requests and queries received.
- Research and compilation of answers for informational requests from customers.
- Proper recording and scrutiny of the complaints received.
- Maintain and develop external party relationships.
- Preparing reports on the activities of the Customer Care department or team.
- Efficient dealing of complaints to completion and enabling satisfaction of customer.
- Rendering useful administrative support to other members of the customer care team.
Education
Bachelor Of Computer Application -
Tamil Nadu Open University
Saidapet01.2011
Advanced Diploma - Fashion Designing
ADFD
Perambur01.2006
Secondary School -
St. Joseph’s Matriculation school
Avadi01.2005
Skills
- Customer care operations
- Customer satisfaction
- Team management
- Performance tracking
- Relationship management
- Task delegation
- Communication and interpersonal skills
- Team collaboration
- Organizational proficiency
- Time management
- Problem-solving creativity
- Self-motivation
- Microsoft Office suite
Personal Information
- Father's Name: Marimuthu
- Mother's Name: Malliga M
- Date of Birth: 02/02/90
- Gender: Female
- Marital Status: Married
Languages
- English
- Tamil
Salary Details
Current CTC : 5.46 lac, Expected CTC :7 lacs
Timeline
Dy Manager
YES BANK Ltd
03.2017 - Current
Customer Support Executive
ADFC Sister concern for HDFC Bank
04.2013 - 03.2017
Bachelor Of Computer Application -
Tamil Nadu Open University
Advanced Diploma - Fashion Designing
ADFD
Secondary School -
St. Joseph’s Matriculation school