Saritha Cheraku
Hyderabad
Summary
Dynamic Senior Executive with Atria Convergence Technologies, adept at resolving complex technical issues and enhancing customer satisfaction. Skilled in technical troubleshooting and negotiation, I consistently deliver effective solutions and improve processes, ensuring optimal network performance and security. Proven ability to build strong client relationships and drive results in high-pressure environments.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Senior Executive - Technical Help Desk
Atria Convergence Technologies Limited
Hyderabad
10.2019 - Current
- Provided technical support for hardware and software issues to customers.
- Resolved customer inquiries through phone, email, and chat platforms.
- Documented troubleshooting steps and solutions in the ticketing system.
- Identified recurring technical issues and suggested process improvements.
- Resolved escalated customer service issues in a timely manner.
- Delivered remote assistance for technical issues using screen sharing, mouse and keyboard control and other tools.
- Diagnosed complex networking issues by analyzing log files from multiple sources such as firewall logs, switch port activity logs and router configuration files.
- Configured routers and firewalls for optimal network security while maintaining an acceptable level of performance.
Customer Relationship Officer-Digital Sales
Fullerton India Credit Company Limited
Chennai
02.2017 - 03.2019
- Need to collect the customer information for Digital personal loan and guide them to submit the documents for process.
- Following the Instructions of the Lead and solving customer issues and Submitting the Statement of customer needs.
- Cold called and emailed 12 leads per day to increase company awareness and establish new relationships.
- Maintained excellent client relationships by providing excellent customer service and proactively solving issues.
Senior Collections Officer
Forte Management Services
Chennai
08.2013 - 12.2016
- Gathered required information from customers for settlement reviews and followed up on management determined results.
- Interviewed customers to determine reasons for delinquency, source of income and next pay date to build solutions for financial issues.
- Created repayment plans based on account holders' financial status and repayment abilities.
- Administered overdue payments cycle from start to finish, managing collections calling, skip tracing, outside collections agency coordination and related litigation.
Customer Relationship Executive
Sutherland Global Solutions Private Limited
Chennai
05.2012 - 06.2013
- Placed outbound collections calls daily to approximately 10 account holders.
- Administered overdue payments cycle from start to finish, managing collections calling.
- Recovered lost revenue by persistently contacting customers with past due accounts.
- Contacted account holders with balances over 180 days past due to resolve delinquencies.
Customer Relations Officer
Hinduja Global Solutions Private Limited
Chennai
03.2011 - 03.2012
- Resolved customer queries over the phone and by email.
- Employed issue-resolution skills to respond to customers faster than company average.
- Supported customers experiencing technical difficulties by quickly identifying issues, qualifying customer expectations and conducting troubleshooting to achieve timely first-time resolution.
- Handled 100 calls per day to address customer inquiries and concerns.
Education
B.com Computers - Computer and Information Systems
Indian Institute of Industry Interaction Education
Chennai, Tamil Nadu04-2022
Diploma of Higher Education - MPHW (Female)
Margadharsi Junior College
Chittoor, AP01.2008
10th -
ZPHS School Kotapalli
Chittoor, AP01.2006
Skills
- Negotiation and persuasion
- Sales methodologies
- Skip Tracing
- DHCP/DNS Ethernet and firewall proficient
- LAN/WAN
- Technical issues analysis
- Technical troubleshooting
- Remote support
- Router configuration
- Time management
Certification
• Busy Bee Award, 11/01/11, Hinduja
• Hall of Fame Award, 02/01/12, Hinduja
• Best Employee, 07/01/13, Sutherland
• Best Employee, 12/01/13, Sutherland
• Fire Award, 05/01/17, Fullerton
• CEO ELITE LIST, 11/01/17, FULLERTON INDIA
• Star Award, Act Fibernet, 20 times in overall 5 years of Experience
• Hall of Fame Award, 02/01/12, Hinduja
• Best Employee, 07/01/13, Sutherland
• Best Employee, 12/01/13, Sutherland
• Fire Award, 05/01/17, Fullerton
• CEO ELITE LIST, 11/01/17, FULLERTON INDIA
• Star Award, Act Fibernet, 20 times in overall 5 years of Experience
Languages
- Telugu
- English
- Hindi
- Tamil
Hobbies and Interests
- Reading Books
- Listening Music
- Cooking
- Gardening
- Handcrafting
Technical Qualifications
- Microsoft Office
- VlookUp
- Excel
Personal Information
- Father's Name: Cheraku Raaja Reddy
- Mother's Name: Kalavathi
- Husband Name : Yoga Prasad Reddy
- Date of Birth: 06/24/91
- Marital Status: Married
Disclaimer
hereby certify that the information furnished above is true and complete in all respects and have not withheld any information understand that misrepresentation or falsification is serious offence and may result in disciplinary action under the rules and regulation of the firm.
Timeline
Senior Executive - Technical Help Desk
Atria Convergence Technologies Limited
10.2019 - Current
Customer Relationship Officer-Digital Sales
Fullerton India Credit Company Limited
02.2017 - 03.2019
Senior Collections Officer
Forte Management Services
08.2013 - 12.2016
Customer Relationship Executive
Sutherland Global Solutions Private Limited
05.2012 - 06.2013
Customer Relations Officer
Hinduja Global Solutions Private Limited
03.2011 - 03.2012
B.com Computers - Computer and Information Systems
Indian Institute of Industry Interaction Education
Diploma of Higher Education - MPHW (Female)
Margadharsi Junior College
10th -
ZPHS School Kotapalli