Dias C
Incident Management Specialist
Chennai
Summary
- To pursue professional excellence by integrating my managerial/technical skills and be dedicated to reaching the best of my potential and serving the organization with my best skills and effort.
- Proficient in-Service Delivery Management, including Incident Management, Problem Management, Change Management, ITSM/ITIL, Project Management, and Process Management.
- Proficient in creating and validating new process documents.
- Led the development of the Salem-TN MSC (Mobile Switching Centre) from day one to almost 10 years and oversaw its expansion into the largest traffic-handling MSC within Vodafone Idea in India.
- Skilled in managing various Telecom nodes such as NTHLR, OneNDS, EIR (SDM), HSS, IPA2800, ATCA MGWs, DX200, and ATCA MSS/GCS from NOKIA, as well as CISCO Routers.
Overview
20
20
years of professional experience
2
2
Certifications
Work History
Incident Manager
Nokia Networks
8 2016 - Current
- Managing TPG (Vodafone) Australia’s nationwide telecom mobile network (mobile- cloud/5 G technology) and end-to-end large-scale MS operations with over 150+ workforces
- Serve as Critical Incident Manager and lead the service restoration process during critical/major incidents and other broadly impacting events
- Leading the SLA ratification process from Incident Management and keeping the team updated with any new regime
- Sending domain communication for P1 outages and governing the page of all the P1/P2 outages Participating in weekly SLA review meetings and daily CR review meetings
- Preparation and delivery of post-incident reports for all P1 Incidents within SLA
- Involving in Problem Management and Change management activities like PBI / PKE creations, follow-up actions for P1 /P2/P2 INC s, initiating PCR requests to CR initiators, monitoring TCM mailbox, and emergency change approval during non-business hours
- Plan, Coordinate, and support Special Events like XMAS and DST change
- Provide comments and recommendations for enhancing the output quality of tools, such as WOW, T20 (Nokia internal), and Power BI
- Monitoring weather warning issues proactively and managing crisis events accordingly once invoked
- Floor management and handling "People/process/tool" issues impacting Operations.
Telecom Core Lead
Nokia Networks
03.2008 - 07.2016
- Led the Core (NSS) operations of Vodafone Idea TN network for 10 years and managed the whole MTX infra operations as well at the Salem location in Tamil Nadu
- Involved in the Operation & Maintenance and Software/hardware UP-gradation, Integration of NTHLR, OneNDS, EIR (SDM), HSS, IPA2800 and ATCA MGWs, DX200 and ATCA MSS/GCS of NOKIA and CISCO Routers
- Provided support/coordination for the IMS (Volte) project, NTAS, and SBC activities
- Attended weekly meetings with customers and had regular discussions with the central team and planning team for Network and KPI improvement
- Involved in Analyzing ISUP traces using a protocol analyzer for the failure calls and in creating routing configuration, global titles, and signaling routes
- Coordinated with the care team for all the critical/major problems and assisted in SIP -CMN, MNP, and Intercellular roaming projects.
Project Engineer
Indian Telephone Industries (ITI Limited)
08.2006 - 03.2008
- To install, test, and maintain OCB-283 switches of BSNL/MTNL across 3 states (Madhya Pradesh, Gujarat, and Chhattisgarh) Software Upgradation of OCB 283 system in BSNL/MTNL exchanges all over India Performed Installation and hardware expansion of OCB exchanges
- Interact with the customer (BSNL officials) regarding the AMC agreement, the realization of bills, and documentation of the quarterly meetings between BSNL, and ITI LIMITED.
Indian Software and Systems
01.2005 - 07.2006
- Testing and troubleshooting of Peripherals
- Installing Operating System, Software, Device Drivers
- Implementation of Client-Server Technologies.
Education
Bachelor of Engineering in Electronics & Communications -
Bharathidasan University
Skills
Strong leadership and Interpersonal skills with a solid track record for developing internal and external relationships
Efficient while working as an individual and in a team setting
Emotionally intelligent to handle conflicts gracefully and maintain strong working relationships with peers and superiors
Clear communicator in verbal and written form to transmit the most important points while avoiding ambiguity
Certification
ITIL 4
Accomplishments
Technical Excellence-Network Recovery Award from Nokia
Languagesknown
- English,Tamil,Hindi( Beginner)
Sex
Male
Passport
Z3425546
Personal Information
Nationality: Indian
Timeline
Telecom Core Lead
Nokia Networks
03.2008 - 07.2016
Project Engineer
Indian Telephone Industries (ITI Limited)
08.2006 - 03.2008
Indian Software and Systems
01.2005 - 07.2006
Incident Manager
Nokia Networks
8 2016 - Current
Bachelor of Engineering in Electronics & Communications -
Bharathidasan University