Dias C
Incident Management Specialist
Chennai
Summary
- To pursue professional excellence by integrating my managerial/technical skills and be dedicated to reaching the best of my potential and serving the organization with my best skills and effort.
- Proficient in-Service Delivery Management, including Incident Management, Problem Management, Change Management, ITSM/ITIL, Project Management, and Process Management.
- Proficient in creating and validating new process documents.
- Led the development of the Salem-TN MSC (Mobile Switching Centre) from day one to almost 10 years and oversaw its expansion into the largest traffic-handling MSC within Vodafone Idea in India.
- Skilled in managing various Telecom nodes such as NTHLR, OneNDS, EIR (SDM), HSS, IPA2800, ATCA MGWs, DX200, and ATCA MSS/GCS from NOKIA, as well as CISCO Routers.
Overview
20
20
years of professional experience
2
2
Certifications
Work History
Incident Manager
Nokia Networks
8 2016 - Current
- Managing TPG (Vodafone) Australia’s nationwide telecom mobile network (mobile- cloud/5 G technology) and end-to-end large-scale MS operations with over 150+ workforces
- Serve as Critical Incident Manager and lead the service restoration process during critical/major incidents and other broadly impacting events
- Leading the SLA ratification process from Incident Management and keeping the team updated with any new regime
- Sending domain communication for P1 outages and governing the page of all the P1/P2 outages Participating in weekly SLA review meetings and daily CR review meetings
- Preparation and delivery of post-incident reports for all P1 Incidents within SLA
- Involving in Problem Management and Change management activities like PBI / PKE creations, follow-up actions for P1 /P2/P2 INC s, initiating PCR requests to CR initiators, monitoring TCM mailbox, and emergency change approval during non-business hours
- Plan, Coordinate, and support Special Events like XMAS and DST change
- Provide comments and recommendations for enhancing the output quality of tools, such as WOW, T20 (Nokia internal), and Power BI
- Monitoring weather warning issues proactively and managing crisis events accordingly once invoked
- Floor management and handling "People/process/tool" issues impacting Operations.
Telecom Core Lead
Nokia Networks
03.2008 - 07.2016
- Led the Core (NSS) operations of Vodafone Idea TN network for 10 years and managed the whole MTX infra operations as well at the Salem location in Tamil Nadu
- Involved in the Operation & Maintenance and Software/hardware UP-gradation, Integration of NTHLR, OneNDS, EIR (SDM), HSS, IPA2800 and ATCA MGWs, DX200 and ATCA MSS/GCS of NOKIA and CISCO Routers
- Provided support/coordination for the IMS (Volte) project, NTAS, and SBC activities
- Attended weekly meetings with customers and had regular discussions with the central team and planning team for Network and KPI improvement
- Involved in Analyzing ISUP traces using a protocol analyzer for the failure calls and in creating routing configuration, global titles, and signaling routes
- Coordinated with the care team for all the critical/major problems and assisted in SIP -CMN, MNP, and Intercellular roaming projects.
Project Engineer
Indian Telephone Industries (ITI Limited)
08.2006 - 03.2008
- To install, test, and maintain OCB-283 switches of BSNL/MTNL across 3 states (Madhya Pradesh, Gujarat, and Chhattisgarh) Software Upgradation of OCB 283 system in BSNL/MTNL exchanges all over India Performed Installation and hardware expansion of OCB exchanges
- Interact with the customer (BSNL officials) regarding the AMC agreement, the realization of bills, and documentation of the quarterly meetings between BSNL, and ITI LIMITED.
Indian Software and Systems
01.2005 - 07.2006
- Testing and troubleshooting of Peripherals
- Installing Operating System, Software, Device Drivers
- Implementation of Client-Server Technologies.
Education
Bachelor of Engineering in Electronics & Communications -
Bharathidasan University
Skills
Strong leadership and Interpersonal skills with a solid track record for developing internal and external relationships
Certification
ITIL 4
Accomplishments
Technical Excellence-Network Recovery Award from Nokia
Languagesknown
- English,Tamil,Hindi( Beginner)
Sex
Male
Passport
Z3425546
Personal Information
Nationality: Indian
Timeline
Telecom Core Lead
Nokia Networks
03.2008 - 07.2016
Project Engineer
Indian Telephone Industries (ITI Limited)
08.2006 - 03.2008
Indian Software and Systems
01.2005 - 07.2006
Incident Manager
Nokia Networks
8 2016 - Current
Bachelor of Engineering in Electronics & Communications -
Bharathidasan University
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