JAGATH CASPER
Nedungampattu
Summary
I'm a Business development manager and I have experience in nurturing relationships with customers in order to increase sales and revenue. My responsibilities include designing client onboarding processes, drafting reports, and assessing the performance of all departments related to customer success. Excellent interpersonal and communication skills, a strong work ethic, and the ability to effectively handle pressure without compromising quality service. Understanding the products and services provided by the company. Resolving customer complaints and queries. Supporting the customer through an email. Exceptional customer service and satisfaction. Providing detailed information to customers about the product. Regular meetings and relationship building with clients.
Overview
2
2
years of professional experience
3
3
years of post-secondary education
Work History
Business Development Executive
ABT Info Cloud
05.2023 - 11.2024
- Conduct research to identify new market trends, opportunities, and potential clients
- Analyze competitors and their strategies to understand the market landscape
- Identify and generate new leads through various channels such as cold calling, networking, online research, and referrals
- Maintain a healthy pipeline of potential clients
- Develop and maintain strong relationships with existing and potential clients
- Understand client needs, objectives, and pain points to provide tailored solutions
- Create and implement plans to achieve sales targets and company goals
- Deliver compelling pitches and presentations to potential clients to showcase the company's products or services
- Negotiate terms and conditions of deals to ensure favorable outcomes for both the client and the company
- Close deals and finalize contracts
- Identify potential partners and alliances that can help the company achieve its business objectives
- Identify opportunities for entering new markets or expanding the company's presence in existing markets
- Built strong relationships with clients, leading to increased customer satisfaction and repeat business.
Digital Marketing Executive
Free Lancing
12.2022 - 04.2023
- Video editing
- Posters making
- Invitation Making
- Handling social media pages
- Video making for product advertisement
Business Development Executive
SNIPER SYSTEMS AND SOLUTIONS
07.2022 - 11.2022
- Understanding the products and services provided by the company
- Resolving customer complaints and queries
- Supporting the customer through an email
- Exceptional customer service and satisfaction
- Providing detailed information to customers about the product
- Regular meetings and relationship building with clients
- Built strong relationships with clients, leading to increased customer satisfaction and repeat business.
- Communicated directly with customers and partners to build strong business networks and relationships.
Business Development Officer
Presence Tech Solutions
07.2022 - 11.2022
- New Business Development
- Manage and grow the targeted list of customers in assigned regions
- Preparing quotations and following up until the order is placed
- Excellent networking & Presentation skills
- Bridge the gap between sales and customer support
- Take incoming emails/calls to assist customers with troubleshooting post-deal return and replacement inquiries
- Advocate for clients while focusing on improving the buyer experience
- Direct incoming questions and challenges to the right departments and team members for a quick resolution
- Collect and analyze customer data to understand customer behavior
Education
BACHELOR OF BUSINESS ADMINISTRATION -
BISHOP HEBER COLLEGE
TRICHY 06.2013 - 05.2016
Skills
Clear and concise communication
Problem Solving
Strategic thinking
Ability to foster relationships
Proactive listening
Customer Needs Analysis
Time management
Team Player
Video and audio editing
Invitation Making
Power point presentation
Computer hardware repairing
Video making
Power point presentation making
Accomplishments
- Won third prize in presentation on the topic of leadership in inter college competition at Chettinadu College of Engineering, Karur
- Presented PowerPoint presentation at international conference on the topic of digital advertising
Timeline
Business Development Executive
ABT Info Cloud
05.2023 - 11.2024
Digital Marketing Executive
Free Lancing
12.2022 - 04.2023
Business Development Executive
SNIPER SYSTEMS AND SOLUTIONS
07.2022 - 11.2022
Business Development Officer
Presence Tech Solutions
07.2022 - 11.2022
BACHELOR OF BUSINESS ADMINISTRATION -
BISHOP HEBER COLLEGE
06.2013 - 05.2016