C KIRAN
Bengaluru
Summary
System administrator with 10 years of experience in Windows, Technical support, system installation configuration & upgrading, internal and external audit support, incident management, infra management, Vendor management, backup & recovery, problem management
Overview
10
10
years of professional experience
Work History
IT Asst Manager
Angsana Oasis Spa and Resort
2023.06 - 2024.01
- Microsoft Office 365 admin Center
- Windows Active directory, Creating the user account, permission, delectation
- Monitoring all the server of Clients.
- Take caring the Camera
- Implemented the Opera Cloud in our organization
Team Leader
SVVATECH Technology
2022.11 - 2023.04
- Microsoft Office 365 admin Center
- Windows Active directory, Creating the user account, permission, delectation
- Monitoring all the server of Clients.
- I have working for Checkpoint and Sonic Wall.
Administrators
Quicksilver Solutions Pvt Ltd
2022.06 - 2022.10
- Administrators, manage, and deploy windows 2012, 2016, servers.
- Working with Ticketing Tools JIRA, Service desk.
- Intermediate level experience working with security policies like Security Groups, Multi Factor Authentication IAM users, roles.
- Enforcing users to use secure password and MFA.
- Knowledge on VMware EXSI installations and configuration.
- HP ProLiant DL360 Gen 5, 6 & 7 servers, Configuring ESXI & ILO.
- Troubleshoot server and network related problems.
- Support LANs, WANs, network segments, Internet, and intranet systems.
- Scheduling downtime of the servers for patching, memory upgrades and various admin activities in coordination with appropriate team.
- Monitoring of server, services, and network through Nagios.
- Managing windows network for 450+ Ends (users, computers, printers, etc.) with Active Directory.
- Intermediate level experience working with Microsoft domain environments, including AD, DNS, DHCP, GPO s, and Windows 2012,2016 servers.
- Liaising with vendors for all the hardware, software requirements, licenses management and all the third party services dependencies.
- Manage and administrator Office 365 services.
Technical support engineer
SOGO Computers Pvt Ltd
2018.06 - 2021.10
- Providing Desktop level support to 450 + end users.
- Installations & troubleshooting of all windows based operating systems.
- Investigating, resolving, and closing user reported PC problems and application issues through ticketing system.
- Monitoring system performance and troubleshooting issues.
- Knowledge on Email client’s installations, configurations and user data regular backup and restorations.
- Installation & configuration of Windows 7 & 10 Operating Systems.
- User profiles backup and restorations as and when required.
- Assembling and troubleshooting of laptops Hardware issues.
- Coordinating with Product support for hardware issues and component replacement.
- Preparing and updating the IT laptops stock inventory.
- Configuration and Troubleshooting of Network Printers, local printers, Data cards and scanners.
- Antivirus agent installations and configuring regular patches validations and updating (Trend micro apex).
- Reset user password, lock, and unlock user account.
- Taking care of Assets handover / receive for onboard and exit employees.
- Coordinating with Vendor for Assets IN and OUT process and updating the inventory accordingly.
- Troubleshooting the remote user issues taken through remote applications such as Team Viewer.
- Installing and configuring the VPN clients also Developer tools like VS, MS SQL, MySQL, JMeter, Eclipse, Python, etc.
- Raising support tickets with ISP providers and coordinating with them for resolution.
Technical support engineer
Supra win Technology
2017.04 - 2018.04
- Maintenance of server, desktop, laptop.
Technical support engineer
CITO INFOTECH
2017.05 - 2017.01
- Maintenance of server, desktop, laptop.
Technical support engineer
Infinite Solutions
2010.04 - 2010.09
- Working as remote support Engineer for UK /US client.
L1 System Admin
IBM (Network Solutions)
2008.12 - 2010.06
- Installation, Configuration, Administration & Maintenance of Windows XP & Windows Vista
- Ms Office 2007 and Remote location like Istanbul, HYD and other locations.
- Installation and troubleshooting of PCMCIA and USB data cards
- Configuring and troubleshooting the applications used in the corporate environment
- Remote installation of the OS and adding the systems to the domain.
- Maintenance, administration of all Network resources Printers and Scanners (HP, Canon, Samsung, Epson) over the network
- Configuration and troubleshooting of Microsoft Outlook and Internet related problems
- Responsibilities of Organizing Video Conference to Corporate users.
- Troubleshooting of Symantec endpoint antivirus through remote server
- System management, Remote Monitoring of the PC’s and Network Infrastructure
- Configuring Wireless LAN and TCP/IP
- Administration of Blackberry Enterprise Server and Handhelds.
- Managing the Centralized network using ADS
- Trouble shooting and resolving hardware problems in laptops, desktops and servers
Technical support engineer
Business Link Automation -IND
2005.01 - 2008.10
- Handling Desktop and Laptop issues and closing tickets as per SLA
- Handling issues related to Windows XP, and Windows Vista, and Outlook, Internet, Virus and day to users issues.VM ware & Citrix Creating AD users, Mailboxes
- Setting up Share and NTFS permission for files and folders located in file servers.
- Maintenance & troubleshooting of citrix clients and sub applications
- Configuration and troubleshooting of Microsoft outlook, outlook express email clients and Internet related problems
- Maintenance and troubleshooting of various hardware components of PC’s and fine-tuning of systems
- The responsibilities include co-ordination with the users for defining the functional specification, conducting & documenting operational & user acceptance tests & also responsible for providing 0% downtime of the network
- Taking care of the Antivirus and WSUS servers
- Responsible for successful installation, configuration, administration and maintenance of Windows N.T
- Workstation, Windows 95 & 98, Windows 2000 Systems and Windows XP.
- Troubleshoot hardware devices for compatibility
- Maintenance and Troubleshooting of PC’s, printers, modems, and other peripherals
- Providing support for procurement of organizational hardware / software requirements
Education
GDCA -
National institution of management Bangalore
Diploma in Electronics and Communications -
INDIAN INSTITUTE OF TECHNOLOGY
01.2000
SSLC -
SMHS
01.1999
Skills
- Problem-solving abilities
- Active Listening
- Multitasking
- End point configurations
- Requirements Analysis
- Teamwork and Collaboration
- Equipment procurement
- Team building
- IT infrastructure proficiency
- Problem-solving aptitude
- Problem-Solving
- Time Management
Languages
English
Telugu
Kannada
Hindi
Tamil
Personal Information
- Date of Birth: 07/02/81
- Marital Status: Married
Hobbies and Interests
- Gardening
- Playing
Timeline
IT Asst Manager
Angsana Oasis Spa and Resort
2023.06 - 2024.01
Team Leader
SVVATECH Technology
2022.11 - 2023.04
Administrators
Quicksilver Solutions Pvt Ltd
2022.06 - 2022.10
Technical support engineer
SOGO Computers Pvt Ltd
2018.06 - 2021.10
Technical support engineer
CITO INFOTECH
2017.05 - 2017.01
Technical support engineer
Supra win Technology
2017.04 - 2018.04
Technical support engineer
Infinite Solutions
2010.04 - 2010.09
L1 System Admin
IBM (Network Solutions)
2008.12 - 2010.06
Technical support engineer
Business Link Automation -IND
2005.01 - 2008.10
GDCA -
National institution of management Bangalore
Diploma in Electronics and Communications -
INDIAN INSTITUTE OF TECHNOLOGY
SSLC -
SMHS
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