Pavithra GB
Manager - Onsite Technology - HR & Workforce Operations
Chennai,TN
Summary
Dynamic HR and Operations Manager with over 11 years of professional experience, including more than 8 years specializing in HR and Workforce Operations. Expertise in managing the entire employee lifecycle, workforce deployment, project execution, and fostering stakeholder relationships across corporate and government sectors throughout India.
Achievements include overseeing workforce operations for over 1,000 employees by streamlining processes, optimizing resources, and enhancing operational efficiency while leading high-performing teams.
Areas of expertise encompass HR Operations, Workforce Management, Recruitment, Employee Lifecycle Management, Employee Engagement, Client and Stakeholder Management, Process Improvement, and Operational Planning. Recognized for strong analytical and problem-solving skills, sound decision-making capabilities, a collaborative leadership style, and adaptability to changing business needs while consistently achieving impactful results.
Overview
2
2
Languages
11
11
years of professional experience
Work History
Manager HR & Workforce Operations
Tinkas Industries Private Limited
Chennai, Tamil Nadu
08.2018 - Current
- Managed workforce and operational activities across corporate and government sectors pan India, ensuring smooth service delivery and business continuity.
- Directed project management initiatives, ensuring alignment with strategic goals and operational efficiency.
- Streamlined operational processes to improve productivity, eliminate bottlenecks, and enhance overall efficiency.
- Facilitated cross-functional coordination between departments, clients, vendors, and internal teams to ensure timely project execution.
- Optimized resource allocation and workforce deployment while balancing operational requirements, budgets, and business priorities.
- Built and managed high-performing teams through effective recruitment, onboarding, employee engagement, and talent development initiatives.
- Mentored junior team members, supporting capability development, and fostering a collaborative and performance-driven work environment.
- Developed and executed departmental plans, performance objectives, and operational strategies to achieve business goals.
- Controlled operational costs through effective resource planning, process optimization, and budget management.
- Managed relationships with clients, customers, suppliers, and key stakeholders, ensuring service quality, and long-term engagement.
- Addressed operational and customer escalations proactively, implementing corrective actions to improve service delivery and customer satisfaction.
- Strengthened customer relationships through responsive communication, timely issue resolution, and consistent service quality.
- Maintained a professional, organized, and safe workplace environment, supporting employee productivity and operational standards.
- Managed multiple priorities and projects simultaneously, consistently delivering key activities within defined timelines.
- Applied strong analytical, problem-solving, and customer service skills to resolve complex operational concerns, and improve stakeholder satisfaction.
Business Development Executive
Harsha Infotech
05.2015 - 04.2018
- Provided exceptional customer service by promptly addressing client concerns and resolving issues as they arose.
- Analyzed market trends to identify new business opportunities and enhance service offerings.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Negotiated prices, terms of sales and service agreements.
Education
Bachelor of Technology/Engineering - Computers
Anna University
India01.2015
Skills
HR & Operations: HR Operations, Workforce Management, Employee Lifecycle Management, Employee Relations, Resource Deployment, Familiarity with UAE Labour Laws & JAFZA Compliance Procedures
Payroll & Compliance: Payroll Coordination, Payroll Processing Support, PF, ESI/ESIC, Attendance Management, Employee Documentation, Employee Onboarding/Offboarding
Client & Operations: Client Coordination, Stakeholder Coordination, Billing, Invoicing, Resource Management
Accomplishments
- Workforce Scale: Successfully managed HR and workforce operations for 1,000+ employees across corporate and government sectors PAN India.
- Business Operations: Supported operational activities contributing to approximately ₹30 Crore in annual business revenue.
- Process Improvement: Streamlined operational processes and resource allocation, improving workflow efficiency and reducing operational bottlenecks.
- Cost Optimization: Implemented resource and process optimization initiatives to support cost control and operational efficiency.
- Billing & Collections: Managed end-to-end billing and payment coordination across multiple clients, supporting timely invoicing and collections.
- Team Leadership: Built and supported high-performing teams through recruitment, onboarding, workforce deployment, and employee development initiatives.
- Cross-Functional Management: Coordinated with multiple internal departments, clients, vendors, and stakeholders to ensure timely execution of business-critical activities.
- Employee Lifecycle: Managed key stages of the employee lifecycle for a 1,000+ workforce, including onboarding, deployment, attendance, employee support, and exit formalities.
Timeline
Manager HR & Workforce Operations
Tinkas Industries Private Limited
08.2018 - Current
Business Development Executive
Harsha Infotech
05.2015 - 04.2018
Bachelor of Technology/Engineering - Computers
Anna University
Career Snapshot
- Total Experience: 11+ years
- HR & Workforce Operations: 8+ years
- Current Location: Chennai, India
- UAE Availability: Dubai from 24 September 2026 | Visa Status: Tourist Visa
- Target Location: Dubai / UAE
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Languages
English
Upper intermediate (B2)
Tamil
Upper intermediate (B2)