Chinnaraja P
Regional Category Manager - Interiors
Bengaluru
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
5
5
Languages
Work History
Regional Category Manager- Interiors
HOMETOWN- Praxis home retail limited
Bengaluru
03.2018 - Current
- Develop plan to achieve monthly target and set daily weekly target for team.
- Develop and maintain profitable relation with customers.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Developed strong communication and organizational skills through working on group projects.
- Understand customer needs and develop plans to address them.
- Gained strong leadership skills by managing projects from start to finish.
- Promote the high quality sales, Supply and customer service processes.
- Resolve customer complaints quickly and effectively .
- Tactical marketing plans and effectively utilize marketing material for lead generation and customer conversions.
- Developed and implemented plans to prevent areas of inefficiency.
- Conduct feedback session twice a week to improvise the quality of work .
- Assist the Retail Store Manager in planning and implementing strategies to attract customers.
- Coordinate daily customer service operations (sales processes, orders and payments).
- Track the progress of weekly, monthly, quarterly and annual objectives, Monitor and maintain store inventory.
- Evaluate employee performance and identify hiring and training needs.
- Process orders & follow from vendors for timely delivery.
- Create reports, analyze and interpret retail data, like revenues, expenses and competition.
- Conduct regular audits to ensure the store is functional and presentable.
Team Leader - CRM Operations
Customfurnish.com
Bengaluru
12.2013 - 03.2018
- Supervised 16 executive team and oversaw financial and operational processes
- Mentored and guided employees ensuring all were trained in product knowledge and capable of performing assigned duties.
- Provided exceptional customer services with greeting and acknowledging all customers in a friendly, professional manner.
- Demonstrated knowledge of company's mission, purpose, goals, and the ability to help employees successfully achieve them.
- Adhered to rigorous standards for customer service, merchandising, operational safety and the branch security policies and guidelines.
- Prepared efficiency reports once per hour in order to monitor daily production variances
Education
B. Tech - Electronics Communication & Engineering
VIIT
Hyderabad 06.2008 - 05.2012
Skills
Effective managerial techniques
Timeline
Regional Category Manager- Interiors
HOMETOWN- Praxis home retail limited
03.2018 - Current
Team Leader - CRM Operations
Customfurnish.com
12.2013 - 03.2018
B. Tech - Electronics Communication & Engineering
VIIT
06.2008 - 05.2012
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