Summary
Overview
Work History
Education
Skills
Timeline
Generic

Chinnaraja P

Regional Category Manager - Interiors
Bengaluru

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

9
9
years of professional experience
4
4
years of post-secondary education
5
5
Languages

Work History

Regional Category Manager- Interiors

HOMETOWN- Praxis home retail limited
Bengaluru
03.2018 - Current
  • Develop plan to achieve monthly target and set daily weekly target for team.
  • Develop and maintain profitable relation with customers.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Developed strong communication and organizational skills through working on group projects.
  • Understand customer needs and develop plans to address them.
  • Gained strong leadership skills by managing projects from start to finish.
  • Promote the high quality sales, Supply and customer service processes.
  • Resolve customer complaints quickly and effectively .
  • Tactical marketing plans and effectively utilize marketing material for lead generation and customer conversions.
  • Developed and implemented plans to prevent areas of inefficiency.
  • Conduct feedback session twice a week to improvise the quality of work .
  • Assist the Retail Store Manager in planning and implementing strategies to attract customers.
  • Coordinate daily customer service operations (sales processes, orders and payments).
  • Track the progress of weekly, monthly, quarterly and annual objectives, Monitor and maintain store inventory.
  • Evaluate employee performance and identify hiring and training needs.
  • Process orders & follow from vendors for timely delivery.
  • Create reports, analyze and interpret retail data, like revenues, expenses and competition.
  • Conduct regular audits to ensure the store is functional and presentable.

Team Leader - CRM Operations

Customfurnish.com
Bengaluru
12.2013 - 03.2018
  • Supervised 16 executive team and oversaw financial and operational processes
  • Mentored and guided employees ensuring all were trained in product knowledge and capable of performing assigned duties.
  • Provided exceptional customer services with greeting and acknowledging all customers in a friendly, professional manner.
  • Demonstrated knowledge of company's mission, purpose, goals, and the ability to help employees successfully achieve them.
  • Adhered to rigorous standards for customer service, merchandising, operational safety and the branch security policies and guidelines.
  • Prepared efficiency reports once per hour in order to monitor daily production variances

Education

B. Tech - Electronics Communication & Engineering

VIIT
Hyderabad
06.2008 - 05.2012

Skills

    Effective managerial techniques

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Timeline

Regional Category Manager- Interiors

HOMETOWN- Praxis home retail limited
03.2018 - Current

Team Leader - CRM Operations

Customfurnish.com
12.2013 - 03.2018

B. Tech - Electronics Communication & Engineering

VIIT
06.2008 - 05.2012

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