NILANJAN KARMAKAR
Mumbai,MH
Summary
JOB OBJECTIVE Seeking assignments for senior management role in operations with an organization of repute in ecommerce or service industry. PROFILE SUMMARY Business Management graduate and a result oriented professional with 14+ years of experience in, Logistics and operations Management(Last Mile), process implementation, vendor performance, 3P service management, Sales & Key Accounts Management and MIS Management. Leadership Experience with MNCs like Amazon India Pvt Ltd, IBM (Geodis Supply Chain) and Gati Kintetsu Express. Successfully exhibited excellence in end to end Last Mile operations involving middle mile, line haul and last mile stations/sites. Excellent stakeholder management with all involved divisions/partners inside and outside the organisation including sales & operation planning, logistics, Line Hauls and FCs. Proven abilities in enhancing process operations, optimisation of resources & capacity utilization, resolving operational inefficiencies Excellent team management ability to lead 20+ people in an organisation.
Overview
1
1
Language
12
12
years of professional experience
Work History
Regional Aces Manager
Amazon India Pvt. Ltd, Last Mile
02.2021 - Current
- Deploying the benchmarking processes for improved productivity of the sites.
- Use PDCA methods for drive improvements.
- Roll out Continuous improvement and kaizen roll outs at the site.
Operations Manager
Last Mile
11.2017 - 02.2021
- Opening new sites and stations in assigned geographic territory.
- Managing end to end transportation and programs for Last Mile Stations Special handling white goods.
- Creation of new processes and implementation at sites regional and national level.
- Analysing the gaps internally and creating solve for it.
- Implementing new initiatives and programs at site level, continuously improved to a certain sustained performance level and eradicate and reduce needless/manual tasks.
- Responsible for creating reports, data and important metrics for the region and to reduce variance to minimum.
- If deviation to implement strict standards and processes for gap reduction.
- Creating SOPs and adherence related to ground operations and creating processes for desired metrics at sites.
- Responsible for managing the peak volume through planned resources and ensure the partners are doing the best through following PEAK SOP’s at ground level.
- Apart from sites, ensuring c-return SOP is followed up by multiple third party logistics partners nationally and improvement in processes month on month basis.
- Projects and Achievements.
- Added 6 new Last Mile stations and increased existing stations from 12 to 18 in geographic territory of Maharashtra, Goa and Gujrat.
- Added 3 new carrier partners in West, leading to cost reduction by 10% and improvement in service level DEA 2% and fdds 4%.
- Handled 12 Amazon Peaks with DEA of 99%+ with fdds of 90%, rnfdds 97%.
- Successfully handling customer returns nationally and improved pickup accuracy from 55% to 75% in span of 24 months through program and process initiatives.
- Successful creation of C-Return pickup SOP to follow on ground.
- SOP creation for Seller returns in Heavy and Bulky white good network.
- Devised processes to boost long-term business success and increase profit levels.
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
- Collaborated with process owners to refine procedures, devise best practices and correct quality audit findings.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Reviewed shift reports to understand current numbers and trends.
- Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
- Helped build and review master service agreements for work eligibility.
- Advanced productivity KPIs by leading trainings on procedures and safety practices.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Spearheaded department training for appraisals of new components.
- Directed initiatives to achieve regulatory compliance, foster good manufacturing practices and meet component quality standards.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Led warehouse improvement initiatives to advance operational efficiencies and increase revenue.
- Partnered with vendors and suppliers to effectively manage and budget.
- Formulated processes to improve assistance to support groups, resulting in reduction of downtime and financial loss.
- Tracked and analyzed profitability and key metrics of C-Returns to improve overall profitability and bring in new clientele.
- Managed 120+ team members across West Region
- Increased sales by Rs 100 lacs by establishing goals, overseeing performance and driving branch sales.
- Provided exceptional customer service to customers, increasing customer loyalty 90%.
- Reported issues to higher management with great detail, resulting in 100% solutions.
- Assisted with marketing strategy creation and advertising initiatives to better promote facility to public.
- Interviewed and hired strong candidates for team openings, using newspapers, job boards and social media to find applicants.
Business Development Manager
Amazon Shipping
05.2016 - 08.2017
- New Business Development and revenue generation as per desired target in B2C sales.
- Managing the sales and revenue performance of location as per forecast and defined target in B2C business.
- Involved in creating incremental growth of existing customers by means of cross sales and up sales.
- Identifying the need of the current accounts for generating further business.
- Implementing the needs of Business Accounts for generating revenue to company, Set up the entire customer base for Amazon Shipping in Rest of Maharashtra.
- Created 12 new Sellers in Amazon Platform in Span of 6 months with 15000 shipments a month.
- Set up the entire process of pickup for these customers end to end.
Business Development Manager
Gati-Kintetsu Express Pvt. Ltd
Bangalore
05.2012 - 04.2016
- New Business Development and revenue generation as per desired target of management in sales.
- Managing the sales and revenue performance of operating Unit in Bangalore as per forecast and defined target.
- Target Vs Achievement management for all Business Development executives under assigned territory.
- Year on Year yield Growth and customer growth with subsequent achievement of operating Unit’s EBITA.
- Involved in creating incremental growth of existing customers by means of cross sales and up sales.
- Identifying the need of the current accounts for generating further business, Consistently achieved 110% sales target since last 12 months in all the major products domestic Surface and Air.
- Increase base from 45 to 60 lacs in span of 6 months.
- Average monthly revenue growth of 50 lakhs from 125 lakhs to 175 lakhs in past one Year for Operating Unit.
- Received appreciation President and CSMO for target growth of 28% incremental Business as a Major Accounts Manager in year 2013.
- Effectively implemented and started warehousing projects in Kolkata, Noida, Jaipur, and Gurgaon.
- Upcoming projects Indore and Dehradun for clients.
Operations Associate
Geodis Overseas Pvt Limited
03.2012 - 04.2012
- Key operations supervisor for managing the entire distribution business of IBM India.
- Managed transporters and performed shipment allocation according to geographic locations.
- Performed Project Management, Distribution and Delivery Management of over dimensional servers of IBM for all India locations.
- Handled MIS Management and submission of performance and analysis reports on daily, weekly and monthly basis.
- Managed vendors through performance matrix and advised vendors to manage delivery of the shipments as per TAT, Received appreciation from MD for outstanding contribution in Logistics Operations & completing the project within 15 days.
- Awarded certificate for successful handling of MHA by Mr.
- Shankar Annaswamy (MD IBM Asia Pacific and South East).
- Handled EDI Management of IBM India as a process improvement project and demonstrated excellent track record in streamlining EDI process and accuracy of 98% from the level of 80%.
- Demonstrated abilities in streamlining and managing the high volume multi floor handling deliveries.
- Performed the maintenance of revenue accuracy report on monthly basis and reduced the revenue reversals month on month basis.
Senior Executive
Safexpress Pvt. Ltd
Bangalore
09.2005 - 10.2008
- Managing Key account customer operations as dedicated point of contact.
- Client Relations management through a dedicated team of Key operations executives.
- Follow up Multiple inputs – Quantitative and Conceptual data at all India level for Key Clients for process improvement.
- Maintained close liaison with clients and provide distribution/operations solutions.
- Handled data analysis for Major customers and follow up on process improvement over operations service level, Handled a team of 8 Key operations Executives with All regions.
- Target growth of 125% business in Key Accounts and sales due to dedicated improved operations performance for these customers.
- Retained and increased the sales of the existing customers.
- Key Accounts/operations Manager for the customers like IBM, Madura Brands, Levis & Tyco.
Education
MIBM -
FMSR, Aligarh Muslim University
APSCM - undefined
IIM
B.Com. (Hons - undefined
Aligarh Muslim University
Skills
Effective managerial techniques
undefinedTimeline
Regional Aces Manager
Amazon India Pvt. Ltd, Last Mile
02.2021 - Current
Operations Manager
Last Mile
11.2017 - 02.2021
Business Development Manager
Amazon Shipping
05.2016 - 08.2017
Business Development Manager
Gati-Kintetsu Express Pvt. Ltd
05.2012 - 04.2016
Operations Associate
Geodis Overseas Pvt Limited
03.2012 - 04.2012
Senior Executive
Safexpress Pvt. Ltd
09.2005 - 10.2008
B.Com. (Hons - undefined
Aligarh Muslim University
APSCM - undefined
IIM
MIBM -
FMSR, Aligarh Muslim University
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