Cycling
Shravani V
Associate Techinical Support Engineer
Bangalore,KA
Summary
To associate with an innovative and vibrant organization, this allows me to put my competencies to the best use and contribute to my overall growth as an individual.
Overview
3
3
years of professional experience
6
6
years of post-secondary education
1
1
Language
Work History
Associate Techical Support Engineer
PowerSchool India Pvt. Ltd
02.2020 - Current
- Provides application support relating to software functionality, incident resolution and systems configuration, through various mediums, including case escalations, phone, email and chat
- Recognizes both basic and advanced problems, conducts research, provides resolutions and follows up with customers as needed, escalating more complex cases to the appropriate team
- Logs and tracks calls using problem management database and maintains history records and related problem documentation
- Meet and exceed established benchmarks and expectations
- Prepares standard statistical reports, such as help desk incident reports
- Provide expert, top quality customer support, including professional, courteous and timely communication during all levels of interaction.
Network Operations Associate
Accenture
Bangalore
10.2018 - 08.2019
- Built application platform foundation to support migration from client-server product lines to enterprise architectures and services.
- Installed cabling, wireless routers and telephone systems for data communications networks.
- Monitored operational and security procedures for numerous computers in network, related systems administration and maintenance protocols.
- Configured and maintained network backup and recovery procedures.
- Supported users both local and by phone with problem resolution and education.
Education
Computer Science Engineering
RYMEC
08.2014 - 04.2018
12th -
Best College Bellary
Ballari 08.2012 - 03.2014
10th -
St. Philomena High School
Ballari 07.2011 - 03.2012
Skills
Customer complaint resolution
Solution-focused techniques
Remote Problem Resolution
Interests
Reading Biography Books
Accomplishments
- Final year project – 2018
- Academic Management System: - The purpose is to create a digital bridge between the faculty and students
- This special application can be used to share among students by faculty and vice versa
- Its android compatible and its target are to reduce the issue of information among the students and faculty
- All the data can be accessed by students uploaded by faculty.
Timeline
Associate Techical Support Engineer
PowerSchool India Pvt. Ltd
02.2020 - Current
Network Operations Associate
Accenture
10.2018 - 08.2019
Computer Science Engineering
RYMEC
08.2014 - 04.2018
12th -
Best College Bellary
08.2012 - 03.2014
10th -
St. Philomena High School
07.2011 - 03.2012